2 customer service representative jobs found

Provides services in support of the advocacy, intervention, prevention, education and training to address domestic violence under the Army’s Family Advocacy Program (FAP). This position supports the Army’s Victim Advocacy Program (VAP) which provides comprehensive services 24 hours a day, 7 days per week, to assist and advocate for victims of domestic abuse and to ensure a victim's easy transition to community resources. The victim advocate (VA) serves Soldiers and Army Families living on and off the installation in accordance with the program protocol. Provides crisis intervention and comprehensive services to include emotional support, arrangement of transportation; accompany victims to medical, legal and/or law enforcement appointments (when requested), assist in securing protective orders, emergency food and/or shelter and information benefits. Works directly with victims to ensure that expressed needs are advocated and presented to personnel at...

24 Hours a week onsite at Edwards AFB, CA. Tuesdays, Wednesdays, and Thursdays. Provides direct support to organizations and their employees through the delivery of assessment, consultation, education and triage services. Uses knowledge of federal regulations to assist organizations in their appropriate handling of employee concerns and problems. Consults with employees and organizations on variety of workplace and work-based issues. Provides clinical expertise in order to restore employees with diminished performance to healthy functioning. Provides employee and management consultation related to specific personal problems and workplace/management problems and concerns. Conducts critical incident response services, EAP assessment and short-term counseling, EAP orientations, customer webinars, critical incident response and health and wellness trainings. Manages caseload and other tasks including timely case documentation to meet quality,...