41 customer service jobs found

The Application Consultant is an integral member of the Application Team, functioning as the primary point of contact for all applicants. The Application Consultant is accountable for application management, reviewing and validating customer identification (if applicable), reviewing and validating income, reviewing credit screenings, and providing exceptional customer service to applicants, residents, and colleagues. The Application Consultant reports to the Application Manager.   WHAT YOU WILL DO: Work in a centralized sales hub and facilitates full cycle application review, approval/denial, and income/identity verification (if applicable). Verification of Government issued photo ID’s. Ensure all applications are reviewed daily and applicants are notified of receipt of application and approval status of application. Provide superior customer service to internal and external customers to ensure a seamless experience. Work closely with internal...

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.   WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident...

The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor.   WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring timely and effective resolution of...

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.   WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident...

The mission of the Affordable Housing Compliance Specialist will be to work closely with their supervisor to manage the full lifecycle for affordable programs, corporate housing, and/or employee housing. Internally, this role is called Housing Specialist.   This position is based at The Rexford Apartments in Fremont, CA . The schedule is fully onsite, five (5) days a week. We have two positions available, one focusing on employee housing.     WHAT YOU WILL DO:   Become a subject matter expert on affordable programs, corporate housing, and/or employee housing within an assigned portfolio.  Coordinate activities related to assigned programs or housing types including leasing, move-ins, lease renewals and recertifications.  Manage lease expirations and deadlines for individual residents and/or corporates as well as quarterly/annual community...

The Renewal Consultant is an integral member of the Sales Team, functioning as one of the primary points of contact for residents eligible to renew their lease. The Renewal Consultant is accountable for exceeding lease renewal goals, sending new leases timely and accurately, handling escalations, and providing exceptional customer service to residents, and colleagues. The Renewal Consultant reports to the Associate Renewal Manager.   WHAT YOU WILL DO: Assist in a centralized sales hub by supporting the entire lease renewal process from beginning to end.  Meet or exceed renewal goals while consistently striving to improve as targets evolve. Provide superior customer service to internal and external customers to ensure a seamless experience. Adapt to change quickly in a fast paced and evolving environment. Work closely with internal partners to ensure an increase in Net Promoter Score (NPS) and customer survey ratings as it pertains to the renewal...

  The Operations Coordinator plays a vital role in supporting maintenance operations. This position ensures the seamless coordination of maintenance requests, vendor scheduling, and project support. Working closely with the General Operations Managers and Maintenance Supervisors, the Operations Coordinator prioritizes service requests and maintains compliance with maintenance standards. By streamlining processes and ensuring timely communication with residents and vendors, this role is essential to keeping a portfolio of properties running efficiently and effectively. Work is primarily conducted in person in an assigned Essex office to communicate with residents, vendors, and fellow associates in person, relying on virtual and telecommunication when that is not possible. On occasion, in-person meetings, project management, and inspections needed on-site at properties within the portfolio.   WHAT YOU WILL DO: Manage and prioritize service requests...

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.   WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and...

The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor.   WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring timely and effective resolution of...

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.   WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident...

Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents.  This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues.  The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. Please note that Leasing Consultant is the internal title of this role. We are hiring for an October start date.   You will have the opportunity to earn a hourly base of $22 per hour + about $100 per move-in lease while engaging with a high volume of inbound sales leads . Co mprehensive training and ongoing mentorship are provided to support your success. The ideal candidate is ambitious, self-motivated, and driven by...

The Community Account Specialist  is responsible for all accounting operations of the community. Accountable for posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties as required. Responsibilities of the Community Account Specialist include the following duties in compliance with all company policies and processes.   WHAT YOU WILL DO: Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner. Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player. Ensures compliance of company money management and accounts receivable policies and procedures. Responsible for the collection process, ensuring accurate and timely...

Maintenance Technician II Apply   locations San Diego - North   time type Full time   posted on Posted 15 Days Ago   job requisition id R8740 City San Diego State California Job Location SAN 543 Bernardo Crest Position Type Regular     The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community...

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.   WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident...

The Resident Account & Collections Specialist  is responsible for all accounting operations of the community. Accountable for posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties as required. Responsibilities of the Resident Account & Collections Specialist include the following duties in compliance with all company policies and processes. Please note the internal title for this role is Community Account Specialist.   WHAT YOU WILL DO: Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner. Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player. Ensures compliance of company money management and...

Leasing Inside Sales Representative is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents.  This position is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues.  The role is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. Please note that Leasing Consultant is the internal title of this role.   You will have the opportunity to earn a hourly base of $23.50 per hour + about $100 per move-in lease while engaging with a high volume of inbound sales leads . Co mprehensive training and ongoing mentorship are provided to support your success. The ideal candidate is ambitious, self-motivated, and driven by opportunities for advancement.  ...

The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintaining the grounds, curb appeal, clubhouse, amenities, and other common areas at one or more properties to assist preserving the asset and to provide a quality living environment for the residents.  This position reports to the Community Manager, General Operations Manager or Maintenance Supervisor.      WHAT YOU WILL DO: Perform routine and preventive maintenance on building systems, including HVAC, plumbing, electrical, and appliances. Repair and maintain interior and exterior features of the property, including doors, windows, walls, flooring, and fixtures. Respond to maintenance requests from residents, ensuring timely and efficient resolution of issues. Prepare vacant units for new residents, including painting, cleaning, and repairing or replacing damaged or worn items. Ensure that all units meet the...

The Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be on-call for after-hours emergencies. This position reports to the Community Manager or General Operations Manager.    WHAT YOU WILL DO: Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard. Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures. Perform and oversee repairs on various property...

The Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be on-call for after-hours emergencies. This position reports to the Community Manager or General Operations Manager.    WHAT YOU WILL DO: Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard. Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures. Perform and oversee repairs on various property...

The Maintenance Technician is responsible for performing general maintenance tasks including work orders, unit turns, maintaining the grounds, curb appeal, clubhouse, amenities, and other common areas at one or more properties to assist preserving the asset and to provide a quality living environment for the residents.  This position reports to the Community Manager, General Operations Manager or Maintenance Supervisor.      WHAT YOU WILL DO: Perform routine and preventive maintenance on building systems, including HVAC, plumbing, electrical, and appliances. Repair and maintain interior and exterior features of the property, including doors, windows, walls, flooring, and fixtures. Respond to maintenance requests from residents, ensuring timely and efficient resolution of issues. Prepare vacant units for new residents, including painting, cleaning, and repairing or replacing damaged or worn items. Ensure that all units meet the...