34 customer service jobs found in Oakland, CA

Job Location SFO 444 Artizan Position Type Regular The Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be on-call for after-hours emergencies. This position reports to the Community Manager or General Operations Manager.  WHAT YOU WILL DO: Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard. Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures. Perform and oversee...

Job Location SFO 444 Artizan Position Type Regular The General Manager (GM) is the senior leader responsible for financial performance, operational excellence, and resident satisfaction across a portfolio of properties. The GM leads and develops a diverse team of managers, specialists, and maintenance staff while ensuring compliance with company standards and regulatory requirements. With strong financial acumen and operational expertise, the GM manages budgets, monitors property conditions, identifies opportunities for improvement, and drives consistent results. This role requires a results-oriented leader who excels at managing managers, fostering collaboration, and aligning people, processes, and resources to deliver service excellence and achieve strategic goals. WHAT YOU WILL DO: Customer Service Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments. Promote a community-focused...

Job Location SFO 444 Artizan Position Type Regular The Community Account Specialist  is responsible for all accounting operations of the community. Accountable for posting payments, processing Deposit Accounting forms, completion of Final Deposit Accounting, and other administrative and customer service duties as required. Responsibilities of the Community Account Specialist include the following duties in compliance with all company policies and processes. WHAT YOU WILL DO: Actively communicates with residents regarding move-in process, ledger balances, past move-out balances, and eviction status. Resolves customer escalations in a timely and accurate manner. Maintain the highest level of customer service for residents, vendors, teammates, and corporate departments through strong collaboration and communication. Be a team player. Ensures compliance of company money management and accounts receivable policies and procedures. Responsible for the collection process,...

Job Location SFO 444 Artizan Position Type Regular The Community Relations Manager is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. WHAT YOU WILL DO: Oversee and support a team responsible for managing resident communications and inquiries through the CRM system. Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually. Promote a high standard of customer service by coaching the team to address resident concerns promptly and...

Job Location SFO 552 Avenue 64 Position Type Regular The General Manager (GM) is the senior leader responsible for financial performance, operational excellence, and resident satisfaction across a portfolio of properties. The GM leads and develops a diverse team of managers, specialists, and maintenance staff while ensuring compliance with company standards and regulatory requirements. With strong financial acumen and operational expertise, the GM manages budgets, monitors property conditions, identifies opportunities for improvement, and drives consistent results. This role requires a results-oriented leader who excels at managing managers, fostering collaboration, and aligning people, processes, and resources to deliver service excellence and achieve strategic goals. WHAT YOU WILL DO: Customer Service Works with the team to maintain the highest level of customer service for prospects, residents, and all onsite and corporate departments. Promote a community-focused...

Job Location SFO 495 500 Folsom Position Type Regular The Leasing Consultant is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents.  The Leasing Consultant is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues.  The Leasing Consultant is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software.  WHAT YOU WILL DO: Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which includes assessing clients' needs and pairing them with the best home that fits their criteria. Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search....

Job Location SFO 118 Park West Position Type Regular The Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives. Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff. Depending on asset size and staffing level, the person in this position may be required to be on-call for after-hours emergencies. This position reports to the Community Manager or General Operations Manager.  WHAT YOU WILL DO: Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard. Provide on-the-job training for maintenance staff and ensure they are knowledgeable about property systems and maintenance procedures. Perform and oversee...

Job Location SFO 495 500 Folsom Position Type Regular The Resident Relations Representative plays a vital role in fostering a welcoming and engaging community experience. As the primary point of contact for residents, this role is responsible for maintaining positive resident relations, facilitating service requests, and ensuring seamless communication. This position is dedicated to a standalone property, providing high-quality service to residents and supporting the on-site management team in delivering an exceptional living environment. This role reports to the Community Manager or General Manager. WHAT YOU WILL DO Serve as the primary resident contact, managing inquiries, service requests, and community interactions with professionalism. Assist residents with work order requests, track progress, and ensure timely completion. Facilitate seamless move-in and move-out experiences, including paperwork processing and resident support. Support resident retention...

Job Location San Mateo Corp Office Position Type Regular The Construction Execution Project Manager , under the direction of a Senior Project Manager or managing supervisor, is responsible for the planning and execution of capital improvements and renovation programs within Essex, particularly preservation and maintenance of assets, in accordance with policies and procedures defined by the company. The Project Manager is responsible for the generation of the project scope, solicitation of outside vendor bids, establishing parameters, and appraising those bids for quality conformance to specifications, cost savings, and recommending desirable vendors to the Senior Project Manager of Capital and Maintenance Services as needed. The position is also responsible for creating yearly capital budgets and executing these projects throughout the fiscal year. WHAT YOU WILL DO: Monitor and supervise all vendors or outside contractors to ensure the quality of work and completion of...

Job Location SFO 440 The Plaza Position Type Regular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible. WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification...

Job Location SFO 442 One Hundred Grand Position Type Regular The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor. WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring...

Job Location SFO 440 The Plaza Position Type Regular The Community Relations Manager is responsible for delivering an exceptional resident experience throughout their journey at Essex. This role manages a team of community relations representatives who serve as the primary point of contact for residents. The position focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. WHAT YOU WILL DO: Oversee and support a team responsible for managing resident communications and inquiries through the CRM system. Ensure the team facilitates seamless move-in and move-out experiences, including processing paperwork, conducting identification checks, and addressing resident questions both in-person and virtually. Promote a high standard of customer service by coaching the team to address resident concerns promptly...

Job Location SFO 563 Deer Valley Position Type Regular The Multi-Site Maintenance Supervisor is responsible for all maintenance aspects of the community’s operations and objectives.  Accountable for: operating the property budget with the primary objective of increasing the Net Operating Income (NOI), maintaining the physical asset, providing a quality living environment for residents, and establishing a positive and productive working relationship with the staff.  Depending on asset size and staffing level, the person in this position may be required to be “on-call” for after-hours emergencies.  This position reports to the Community Manager or General Operations Manager. WHAT YOU WILL DO: Supervise and direct a team of maintenance technicians, assigning tasks, and ensuring that work is completed efficiently and to a high standard. Effectively manages personnel throughout their employment lifecycle, i.e., selection through separation. This includes candidate selection,...

Job Location SFO 581 Radius Position Type Regular The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor. WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring timely and...

Job Location SFO 434 Rexford - Corporate Position Type Regular We are seeking an experienced Housing Supervisor, to work closely with the Director of Housing to manage a team that oversees the full lifecycle for corporate housing, employee housing, and/or affordable programs. The successful candidate will be responsible for ensuring program compliance, managing projects, creating and managing department forms and reporting, and developing and maintaining relationships with key stakeholders. WHAT YOU WILL DO: Oversee corporate, employee, and affordable housing program and ensure compliance with all federal, state, and local regulations.   Develop and maintain positive relationships with local government agencies, community organizations, and other stakeholders.   Develop and implement marketing strategies to attract new residents and maintain high occupancy levels.   Work with property operations teams to resolve resident concerns Develop and implement policies and...

Job Location SFO 498 The Galloway Position Type Regular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible. WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person...

Job Location SFO 260 777 Hamilton Position Type Regular The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor. WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring timely...

Job Location SFO 238 Maxwell Position Type Regular The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor. WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring timely and...

Job Location SFO 030 Bristol Commons Position Type Regular The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible. WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person...

Job Location SFO 121 1000 Kiely Position Type Regular The Maintenance Technician II plays a vital role in ensuring the upkeep and functionality of one or more residential properties. This position is responsible for executing general maintenance tasks, addressing work orders, preparing units for new residents, and maintaining the overall aesthetics of the community—including grounds, curb appeal, clubhouse, amenities, and other common areas. The goal is to preserve the asset and provide a high-quality living environment for residents. This position reports to the Community Manager, General Operations Manager, or Maintenance Supervisor. WHAT YOU WILL DO: Perform routine and preventive maintenance on essential building systems, including HVAC, plumbing, electrical, and appliances . Repair and maintain interior and exterior property features such as doors, windows, walls, flooring, and fixtures. Respond promptly to maintenance requests from residents, ensuring timely and...