2 qa quality control jobs found

WHAT IS THE OPPORTUNITY? This position is responsible for responding to written, email and phone inquiries regarding loan servicing. Responsibilities include performing research and resolving loan application, boarding and processing inquiries (e.g., loan terms, adjustments and payments), determining causes of rejected items, preparing exception reports, and researching and analyzing problems and recommending solutions.   WHAT WILL YOU DO? Serves as primary contact for clients and various units in the research and resolution of loan servicing problems and inquires. Answers questions about loan agreements, adjustments, prepayments, insurance, payoffs, interest adjustments, reversals, etc. Ensures client satisfaction. Performs applicable research to resolve inquiry for all loans and system of record, including but not limited to issues relating to payment application and loan boarding. Resolves questions on loan terms, system codes, product types, functions,...

DISASTER RECOVERY AND CRISIS MANAGEMENT RISK MANAGER   WHAT IS THE OPPORTUNITY? The Second Line of Defense (2LOD) Disaster Recovery & Crisis Management Risk Manager provides independent oversight, credible challenge, and subject matter expertise across the enterprise's Disaster Recovery (DR), Crisis Management (CM), and broader Operational Resilience programs. This individual contributor role is responsible for evaluating the design and effectiveness of first line controls, ensuring alignment with regulatory expectations, and advising senior leaders on resilience risks.   WHAT WILL YOU DO? Provides 2LOD challenge over DR and CM strategies, plans, controls, and testing activities. Assess alignment of DR capabilities with enterprise risk appetite, impact tolerances, and regulatory requirements. Ensures DR entities' roles and responsibilities, timelines, and requirements are clear Monitor adherence to DR policies, standards, and...