2 jobs found

Summary The Operational Excellence (OpEx) Manager is responsible for driving transformative initiatives that enhance operational efficiency and elevate the Customer Experience (CX). This role will focus on optimizing standard operating procedures, streamlining processes, and fostering seamless cross-functional collaboration to ensure a consistently exceptional customer journey. By championing a white-glove, high-touch service approach, the OpEx Manager will implement strategies that align with organizational goals and customer satisfaction benchmarks. The ideal candidate has a strategic mindset, a commitment to continuous improvement, and a passion for delivering outstanding service. Job Description Key Responsibilities Operational Excellence: Collaborate with the OpEx team and other key departments to align on service excellence standards. Mentor CX department leaders in Continuous Improvement and Lean methodologies, fostering a culture of ongoing process...

Summary Position Summary The Routing Optimization Analyst is a senior technical role reporting to the Logistics Manager. This position is responsible for leading large-scale route optimization and logistics improvement projects across Athens Services’ municipal service areas in the greater Los Angeles region. Combining advanced GIS capabilities with deep logistics and operational knowledge, the Geospatial Routing Specialist designs optimal routes across all lines of business, analyzes performance data, and drives measurable improvements in efficiency, cost, and service quality. This role operates from a centralized office location with travel to division sites for project execution, field observations, and coordination with operations teams. Job Description Route Optimization & GIS Analysis • Lead the design, optimization, and implementation of routes across all lines of business — residential collection, commercial front-load, roll-off, back yard service (BYS),...