VectorUSA
Torrance, CA
Overview
The Program Manager is the primary VectorUSA representative responsible for the success and satisfaction of assigned Client Managed Services Programs. This role may support one or multiple clients throughout the MSP customer life cycle, from onboarding and implementation through ongoing service delivery, customer retention, and satisfaction. The Program Manager serves as the single point of contact for the VectorUSA Managed Services team for assigned programs and leads appointed program management team members, whether direct or indirect reports.
The role is responsible for adherence to established VectorUSA reporting and Program Management processes and for developing and implementing processes and procedures that improve Managed Services performance, support consistent client onboarding and account maintenance, and promote continual service improvement.
Key Responsibilities
Program Governance and Client Management: Provide timely and...