2 customer service representative jobs found in San Ramon

The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.   WHAT YOU WILL DO: Serve as the primary in person contact for residents. Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and...

ESSENTIAL FUNCTIONS  Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations. Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions. Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates. Assists in the submission of payroll and personnel information to the company as designated. In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions. Prepares, files, and submits various...