$64,000 - $79,000 yearly
Transdev
San Rafael, CA
Transdev in San Rafael, CA, is hiring a Call Center Manager. The Call Center Manager (CCM) provides direct supervision and leadership to the call center unit. The CCM oversees information and intake, trip reservations, customer service foand r all Marin Access programs and services. The CCM manages the performance of the call center staff through effective training, continuing education, monitoring, and coaching/counseling according to the principles of Transdev Operations Management while utilizing contractual, company, and industry best-practice key performance indicators. The Call Center department is comprised of travel navigation and trip booking functions. The CCM is responsible for achieving and maintaining departmental quality standards. Transdev is proud to offer: Competitive compensation package of minimum $64,000 – maximum $79,000 / Exempt Benefits include: Vacation: One (1) week during the first year of employment, up to four (4) weeks per year after ten...