3 program manager jobs found in San Jose

Call Center Manager The Call Center Manager manages the day-to-day operations of the telephone call center, monitoring agent activities and queue status to adjust staffing. They direct employees as necessary to provide excellent Customer Service. They also ensure quality assurance on customer focus and booking accuracy metrics, maintaining and exceeding the goal of 90% in each. This position is located in San Jose, CA. Transdev is proud to offer: Competitive compensation package of minimum $100,000 – maximum $110,000 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability. Responsibilities: Oversees all aspects of the Call Processing Unit. Ensures Call Processing Unit contractual requirements are met or exceeded. Review, revise, and implement policies...

Road Supervisor Transdev in San Jose, CA is hiring a Road Supervisor. Road Supervisors ensures all routes are completed in compliance with safety procedures. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: $31.16-$32.65/hour Benefits include: Vacation after 1 year of employment 40hrs sick pay per year 4 floating holidays 8 paid holidays Medical, dental, and vision benefits available the first of the month following 30 days of employment, life insurance, 401k, and company holidays. Key Responsibilities: Communicate job requirements and responsibilities to drivers. Day to day scheduling, counseling, and submitting evaluation reports to local management. Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents. Develop and host driver training and safety courses; train new drivers and retrain drivers involved in...

Dispatch Supervisor Transdev in San Jose, CA, is hiring a Dispatch Supervisor. Our Dispatch Supervisor ensures the Dispatch team fills all the routes and provides Operators with timely instructions and responses. We are seeking customer service-oriented professionals who are dedicated to safety. Competitive compensation package of $31.25-$32.62/hour Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on the location policy. The above represents the standard Corporate Policy. Key Responsibilities: Oversee road service and trip performance measures, i.e., route start time, on-time performance, and incidents Respond to customer questions and concerns about no shows, cancellations, and missed trips. Manage vehicle operator...