Yuhaaviatam of San Manuel Nation
Highland, CA
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides advanced support across all Guest Services operations during assigned shifts by monitoring and ensuring service excellence, enrollment activity, and compliance adherence, ensuring departmental standards are consistently met. Serves as the senior on‑duty resource for operational decisions within established authority limits, offering guidance to team members and addressing matters and inquiries in real time. Supports leadership by identifying skill gaps, training needs, and high‑potential team members through daily observations and operational interactions. Provides task‑based coaching and on‑the‑job reinforcement to promote team development and operational consistency. 2. Assists with promotions and special events by coordinating operational components such as event preparation, team readiness, and procedural alignment. Provides staff with detailed event scripts and promotional information, and manages assigned event banking...