13 patient services representative jobs found in Highland

Under the direction of the Supervisor, Beverage, the Bartender is responsible for delivering accurate, responsible, and efficient service to guests. While adhering to the Yaamava’ Brand Standards, the Bartender provides beverage service at an assigned venue, outdoor pool deck or special events. The assigned duties include accurately processing all transactions and ensuring guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Communicates with guests in an attentive and welcoming manner. Efficiently and accurately expedites large quantities of drinks during peak hours, while simultaneously serving multiple guests. Service may include delivering food items, ensuring plates are properly garnished and food quality standards are met upon delivery. 2.    Maintains knowledge of all drinks, recipes, and beer items available, the price of each, Alcohol by Volume (ABV), and how drinks are prepared and garnished. Prepares fresh fruit garnishes, juices, syrups, and mixers from...

Under the direction of the Manager, IT Business Services the IT Program Manager is responsible for the continuous management of a portfolio of closely related projects that target specific enterprise objectives. Works closely with IT and enterprise leadership in the development, approval, prioritization and execution of the Program roadmap. Establishes and leads project management teams and cross-functional stakeholders throughout the lifecycle of approved projects executed under the program to ensure timely and accurate execution per stakeholder expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Contributes to the development, approval, prioritization, and execution of the program roadmap. Establishes parent/child program hierarchy and manage dependencies that are either internal or external to the program. 2.  Works directly with project sponsors and stakeholders on the development, documentation and approval of formal business requirements to drive discovery and project...

Under the direction of the Supervisor, Revenue Audit-Tribal Finance, the Auditor II – Tribal Finance performs moderately complex financial, operational, and compliance audits across tribal gaming and business operations. This role requires a solid understanding of audit principles, regulatory standards, and reconciliation processes, with increasing autonomy in executing audit tasks and resolving issues. Contributes to process improvement efforts, supports regulatory testing, and communicates findings clearly to stakeholders. Serves as a bridge between foundational audit work and advanced audit responsibilities, preparing individuals for senior-level roles. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Participates in planning and conducting financial, operational, and compliance audits with moderate complexity. Applies risk assessment techniques to identify internal control gaps and process inefficiencies. Utilizes data analysis tools to perform continuous monitoring and forensic...

Under the direction of the Director, Information Security Operations, the Governance Analyst II is responsible for the development, implementation, and maintenance of policies, standards, baselines, and guidelines to safeguard enterprise assets and ensure the confidentiality, integrity, and availability of information. This position plays a key role in enhancing the enterprise's security posture by evaluating and improving existing security measures, while supporting effective data protection and privacy practices in alignment with applicable regulations and business needs. This role leads assessments of current practices, identifies gaps, and recommends improvements in alignment with industry standards and emerging risks. The position involves complex projects, coordination with cross-functional teams, and providing guidance on security governance, risk, and compliance, including consideration of privacy principles and regulatory obligations where applicable. This role also...

Under supervision of the Fire Captain, Firefighter - Paramedic accomplishes a variety of duties in the protection of life and property. Participates in the combating, extinguishing and prevention of fires as well as providing emergency medical care, rescue and protection of individuals from hazardous environments. Maintains fire station, grounds, and equipment, participates in fire prevention inspection, fire prevention, and suppression training. ESSENTIAL DUTIES AND RESPONSIBILITIES   1. Provides courteous and expeditious customer service to team members, the general public and Tribal Citizens while maintaining confidential information.   2. Responds to fire alarms, medical emergencies, hazardous materials situations and other emergency/non-emergency calls to protect life and property endangered.   3. Performs all firefighter duties; lays and connects hoses; directs water streams in the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment  in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability. 2.    Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Learns and understands the fundamentals of the Point of Sale (POS) system. Ensures all sales transactions are processed accurately to maintain proper operation of the department. Processes transactions accurately, ensuring all guests pay for their food and beverages and receive the correct change. Adheres to all cash handling procedures, including tip policies and practices, as established by the department.   2.    Maneuvers the beverage cart throughout the entirety of the assigned section or specific location, assigned sections may encompass Casino first and second floors and the pool deck. Provides excellent service to guests with a welcoming manner and responsive demeanor.   3.    Selects requested items from the serving or storage area and assembles them on trays for the guest. Beverages are provided from the beverage cart. Once payment is completed, the food and/or beverages are given to the guest.   4.    Set ups and stocks...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Keeps the bar stations fully stocked (ice, mixes, garnishes, napkins, straws, etc.). Provide coverage to other bars as requested and to ensure coverage during meal periods.   2.    Responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Ensures a clean, sanitary and thoroughly stocked bar. Empties trash as necessary throughout the shift, and at the end of the shift.  Keeps bar surfaces clean, wipes down inside of reach-ins and beer coolers to prevent condensation buildup, cleans all garnish trays at the end of each shift or as needed, wipes down all mix containers and alcohol bottles at the end of each shift. Keeps the floors clean and presentable and ensures that all debris is collected. Ensures stations are ready for next shift.   3.    Prepares fruit garnishes for each shift. Assists Bartenders in mixing and preparing bulk alcohol and mix recipes for volume sales, such as...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Communicates with guests in an attentive and welcoming manner. Efficiently and accurately expedites large quantities of drinks during peak hours, while simultaneously serving multiple guests. Service may include delivering food items, ensuring plates are properly garnished and food quality standards are met upon delivery. 2.    Maintains knowledge of all drinks, recipes, and beer items available, the price of each, Alcohol by Volume (ABV), and how drinks are prepared and garnished. Prepares fresh fruit garnishes, juices, syrups, and mixers from scratch. Stocks the bar at the start of the shift and breaks down and cleans the bar at closing. 3.    Verifies the legal age of all guests who appear to be under the age of 30. Ensures accurate payment collection for each drink or round of drinks when ordered, making sure there are no running tabs. All beverage orders are “Cash and Carry” at the bars and on the casino floor. The only...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Initiates and connects in-person and by phone contact with guests to ensure all reservations for Spa service, pool rentals, day pass, and special events are executed with highest level of guest service; with a sense of urgency with each guest.  Assists guests with booking changes, and inquiries regarding reservations.  Conducts guest database profile research to identify special requests and guide guest to appropriate Therapist or service to meet their needs.  Manages VIP arrivals; communicates to designated personnel for escort and delivery of amenities.  Communicates effectively to guests in a high volume call setting.  Suggests promotions and special event participation pertaining to guest’s specific Casino offers as well as Spa specialty promotions.  Ensures guest database information is updated and accurate at all times; verifies addresses, phone numbers, email and preferences.   2.    Is responsible for Point of Sales...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Takes orders and forms of payment from guests while adhering to Yaamava Service and Brand Standards. The Cocktail Server orders all alcoholic beverages from the Bartender and pays the Bartender for the complete order, process may vary per venue. They return to guests in a timely manner with their beverages and proper change. Non-alcoholic drinks are prepared by the Server or Bartender adhering to process in place. The Cocktail Server addresses guests in an attentive and respectful manner, providing exceptional customer service.   2. Ensures service check-ins are completed for the assigned section to pick up trash, empty glasses/bottles, and ashtrays (if applicable), and inquires if anyone needs “cocktail or drink service” throughout their scheduled shift. Follows up with guests to inquire if they would like continued service. Adheres to the scheduled section and corresponding break times. Communicates and works with team members and...

  ESSENTIAL DUTIES AND RESPONSIBILITIES     1.    Keeps the bar stations fully stocked (ice, mixes, garnishes, napkins, straws, etc.). Provide coverage to other bars as requested and to ensure coverage during meal periods. 2.    Responsible for overall cleanliness, organization, and preparedness of immediate workspace and adjacent areas. Ensures a clean, sanitary and thoroughly stocked bar. Empties trash as necessary throughout the shift, and at the end of the shift.  Keeps bar surfaces clean, wipes down inside of reach-ins and beer coolers to prevent condensation buildup, cleans all garnish trays at the end of each shift or as needed, wipes down all mix containers and alcohol bottles at the end of each shift. Keeps the floors clean and presentable and ensures that all debris is collected. Ensures stations are ready for next shift.   3.    Prepares fruit garnishes for each shift. Assists Bartenders in mixing and preparing bulk alcohol and mix recipes for volume sales, such as...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Develops, analyzes, and maintains departmental annual budgets across multiple cost centers; compiles and analyzes financial data and trends, prepares budget estimates with justification, provides relevant recommendations, and ensures timely submission of required documentation in alignment with department standards. 2.    Monitors expenditures by tracking capital projects, vendor invoices, reconciling purchase orders, and verifying payment accuracy using financial accounting systems; reviews and verifies invoices for accuracy against budget, purchase orders, and/or contracts and agreements; Prepares and analyzes monthly expenditure and staffing reports for departmental management. 3.    Conducts quantitative and qualitative assessments to identify trends, risks, and opportunities for improvement; assesses various cost benefit scenarios; preforms “what-if” analysis; recommends data-driven strategies to enhance reporting accuracy and...