54 lead program management jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Strategic Pricing & Optimization Develops and implements portfolio revenue strategies, including setting rate strategies and managing portfolio inventory to maximize top-line revenue and long-term asset value. Oversees revenue strategy and performance for a multi-property portfolio of luxury branded and independent resorts. Ensures strategic alignment and daily execution across property teams, including sales, marketing, distribution, and operations. 2.    Budgeting & Forecasting Reporting Leads the development of annual and long‑range portfolio-wide revenue budgets and forecasts, and pacing strategies, leveraging historical performance, market trends, and competitive behavior to produce accurate, actionable projections for ownership and leadership. Delivers enterprise level insights and executive briefings for ownership, including segmentation performance, forward-looking demand risk/opportunity analysis, and predictive...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Designs, stand ups, and scales enterprise employee relations, labor relations, and leave and accommodation functions from inception, including operating models, service delivery structures, role clarity, governance, and decision authorities. Establishes practical, enforceable standards, frameworks, policies, and procedures that work in real operating environments and support growth, acquisitions, geographic expansion, and evolving regulatory requirements. Builds models that balance enterprise consistency with necessary business specific and regional flexibility. 2.    Develops and executes a multi year, outcomes driven roadmap for employee relations, labor relations, and leaves & accommodations, clearly defining mission, scope, success metrics, and maturity targets for each discipline. Establishes enterprise governance models, escalation paths, and accountability mechanisms in partnership with HR Business Partners, Legal, and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is accountable for the training and development of wine education for all corresponding front of house team members. Designs training programs to ensure high quality service that aligns with Yaamava’ Resort & Casino brand standards and maintains training programs and overall product knowledge. Conducts frequent wine education audits via one-on-one interactions as well as dynamic group activities. Utilizes venue-specific requirements to customize wine trainings which include an upscale casual café, in-room dining, and a fine dining steakhouse. Trains the leadership team on training modules and additional beverage information to certify their ability to lead the beverage portion of our standards.   2.    Is responsible for ordering, receiving, maintaining inventory, organizing, and selling of wine. Oversees all wine purchases and manages costs in accordance with department guidelines. Assists team members and guests during their...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Uses strategic “Segment-of-One” by proactively search for potential casino guests and qualified high-value players across various social media channels (Instagram, Facebook, TikTok, X, reddit, forums, etc.). Creates targeted outreach strategies tailored to each platform and demographic segment. Initiates conversations and establish rapport with prospective players through direct messages, comments, and community engagement. Develops and manages a robust pipeline of new player leads. Build a marketing approach to track activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interests of individuals. Meets or exceeds predetermined goals and measurable objectives established by the enterprise. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and department guidelines. 2.    Qualifies potential players based on gaming...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Serves as day of show manager for all site audio/visual projects in the theater, in collaboration with other departments such as Information Technology, Facilities, Fire and Casino Marketing, to plan, implement and complete all events on time and within budget. Supports strategic direction of Event Center Entertainment Department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort & Casino.   2. Ensures all technical and physical elements are ready for the event by providing contractors with technical and physical data (blueprints) on the facility to include electrical, lighting, sound, and plumbing information. Advises performers and private contractors on space utilization, special arrangements, building policies, and fire regulations. Creates and distributes information, procedures, and rules regarding AV needs for on and off-site promotions.  Remains current on new AV...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is accountable for all the Front of House (FOH) team members assigned to the venue(s).  Implements training programs to ensure high-quality service that aligns with Yaamava’s brand standards and maintains training along with overall product knowledge.   2.    Is responsible for ensuring optimal operations during business hours by closely monitoring customer satisfaction and resolving customer complaints.  Directs the development and administration of controls for all phases of the FOH operations in an economical and profitable manner while maintaining Yaamava’s brand standards. 3.    Manages assigned venue(s) to budget revenue, food cost, expense, headcount, and profit. Explains any unfavorable variance monthly to Food & Beverage leadership and prepares and implements a plan of action to track favorably to budget by the end of the fiscal year, including budget forecasts as needed.   4.    Collaborates with the assigned venue...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.   HR Partnership & Support •    Builds strong relationships with department leaders to understand operational priorities and provide proactive HR  support. •    Supports and at times leads the implementation of HR programs and assists with team alignment efforts. •    Provides guidance on team dynamics and change readiness.  •    Coordinates and serves as the HRBP lead in HR efforts supporting organizational initiatives such as process improvements and team member engagement.  2.  Workforce Planning •    Performs job shadowing to better understand departmental environments, the work performed, and challenges to assist in making sound recommendations around workforce planning and job descriptions.  •    Leads the job description process in collaboration with departments ensuring alignment with process standards, consistency across the vertical and broader enterprise, and an accurate reflection of the actual work.  •    Reviews...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Leads the lighting operations for the theater. Ensure standards and procedures are adhered to and communicate any concerns to department management. 2.  Tests and resolve equipment issues. Performs the load-in of band equipment and rental equipment. Set up breakdown band and event equipment in the direction of the Production management team. 3.  Oversee and operates lighting control boards and programming. Focuses lighting and makes adjustments to artist and tour specifications. 4.  Create and distribute lighting plot plans. Ensure event lighting needs are scheduled and met. 5.  Performs all necessary maintenance and repairs of all equipment and expedites issues as necessary to appropriate service vendors.  Develop preventative maintenance programs and procedures. 6.  Assists with production throughout the event as needed. Assists the technical advance with artist’s representatives. Communicate with the production manager to determine...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversees and provides guidance to achieve Best in Class entertainment service and acts as the supervisor on duty during all events to assure enterprise fulfilment and excellent guest experience. Organizes and schedules designated team to meet the size/ needs of the event, in addition to communicating and enforcing all security regulations and protocols. Monitors team member schedules to provide in-house team for performers such as crowd control, box office, and entertainment representatives to assist on-site crew, as needed. 2.  Ensures all front of house physical elements are ready for the event by providing contractors with technical and physical data (blueprints) on the facility to include seating chart, ingress locations, and designated merchandise sales location.  Advises tour management and private contractors on space utilization, special arrangements, building policies, and fire regulations. 3.  Enforces exclusivity of Catering...

Essential Duties & Responsibilitie s 1. Serves as a primary point of contact for visitors and callers to Human Resources, delivering one-and-done service to team members. Provides accurate information, guidance and support on routine HR matters. Demonstrates versatility in supporting a wide range of HR functions, including benefits, leave administration, recognition programs, recruiting, and Human Capital Management (HCM). 2. Administers HR programs (i.e. Unemployment Insurance (UI) claims, employment verification, tuition reimbursement, team member recognition, I-9 recertification and compliance audits), and other key initiatives. Ensure program documentation and Standard Operating Procedures (SOPs) are consistently maintained and updated. Conducts process reviews and makes recommendations to enhance efficiency and streamline operation processes. 3. Monitor and document visitor and caller interactions within the case management system to ensure accurate tracking of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Manages the day-to-day operations of banquet services in accordance with established policies and procedures ensuring effective and efficient operations. 2.    Ensures event details, staffing and menus are clearly communicated and orchestrated with the utmost efficiency. 3.    Supports in the preparing, implementation, and compilation of data for strategic sales planning, monthly reports, annual goals and forecast; manages and reduces costs and maintains appropriate inventory. Supports in the development to build sales and profitability. 4.    Assists in the ordering of needed supplies and uniforms. Monitors inventory and adjusts accordingly. 5.    Oversees daily banquet shift operation and ensures compliance with all F&B policies, standards, and procedures. 6.    Supervises staffing levels are correct to ensure that guest service, operational needs, and financial objectives are met. 7.    Performs other duties as assigned to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Conducts CCTV monitoring and surveillance of property-wide activities to detect any activity that may pose a risk to the Tribal Community. 2.    Documents all incidents and actions taken by providing specific details, clear reporting, and accurate data entry while maintaining the confidentiality of the Tribal Community Services department and Yuhaaviatam of San Manuel Nation. 3.    Performs additional tasks such as answering telephone calls and monitor radio communication traffic, collecting information and logging pertinent information by utilizing reporting and video management software. 4.    Collaborates and maintains excellent communication with Tribal operations and Tribal Community Services management to gather pertinent information and investigate criminal activity, injuries or illness claims/reports or safety risks. 5.    Sends notifications and requests to the Surveillance department to ensure archiving of incidents...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises, directs, and evaluates the work of horticulture team members across Groundskeeping, Landscape, and Exterior Maintenance. Ensures adherence to proper horticultural practices, safety standards, equipment use, work quality, and service expectations. 2.    Conducts daily and weekly inspections of landscaped areas, hardscape, grounds routes, and exterior zones. Ensures timely completion of cleaning, landscaping, irrigation checks, and maintenance tasks. Identifies deficiencies and assigns corrective actions immediately. 3.    Provides structured training in horticultural techniques, safety protocols, and landscape standards. Leads coaching, counseling, documentation of performance issues, and corrective action processes in accordance with enterprise policies. Supports the development of team skills and behaviors. 4.    Ensures the proper use, maintenance, and inspection of horticulture equipment, tools, vehicles, and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assists students to access, track, comprehend, and complete their online and/or hardcopy independent studies curriculum. Consults with students regarding individual subject needs. Prepares and manages student performance tracking system. 2. Assists in the planning, preparation, and facilitation of cultural enrichment programs with the Serrano Language Revitalization Project team. 3. Prepares and delivers special lectures, discussions, and workshops on academic subjects to increase student skills, knowledge, and competencies. Prepares and delivers additional lectures, discussions, and workshops such as citizenship, civics, career education, and life skills to holistically enrich students’ lives 4. Participates and assists with the planning, preparation, and facilitation of special events such as Fall Festival, graduation, and Summer Academy. 5. Creates and assembles materials needed for all academic and cultural enrichment instructional...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Manages day-to-day operations and first-line maintenance of RX Music, lighting, and activation programming systems. Supports by executing music playlists, video content, and lighting systems in alignment with property branding and guest expectations. 2.  Directs the project management and strategic visioning for all VIBE A/V projects across the entirety of Yaamava’ Resort and Casino. Serves as project manager for all site audio/visual projects while collaborating with key stakeholders to plan, implement and complete all events in a timely manner and within the appropriate budget. Supports the strategic direction of the Entertainment department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort and Casino. 3.  Holds responsibility for the financial accounting and reconciliation process for all VIBE A/V related projects. Oversees the budget process and vendor bid process to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Develop and execute the enterprise IT strategy supporting casino and hospitality operations. 2. Lead all casino technology systems, including Casino Management Systems (Oasis 360, SYNKROS, IGT Advantage), slot systems, player tracking, loyalty platforms, TITO, cashless gaming, and sportsbook technologies. 3. Oversee hospitality technology platforms, including PMS, POS, reservation systems, guest Wi-Fi, and mobile applications. 4. Ensure compliance with Tribal Gaming, State Gaming Commission, PCI-DSS, and cybersecurity requirements. 5. Direct enterprise infrastructure, networking, cloud services, cybersecurity, disaster recovery, and IT operations supporting 24/7 environments. 6. Partner with Gaming Operations, Marketing, Finance, Security, and Hospitality leadership to deliver business-focused technology solutions. 7. Manage IT budgets, vendor relationships, technology investments, and contract negotiations. 8. Lead and develop a...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards. Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction. 2.    Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control. Ensure the communication and execution of department-wide fiscal and operational goals. 3.    Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner. 4.    Determines materials, equipment, and facilities needed for efficient operations.  Ensures the cleanliness,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards. Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction. 2.    Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control. Ensure the communication and execution of department-wide fiscal and operational goals. 3.    Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner. 4.    Determines materials, equipment, and facilities needed for efficient operations.  Ensures the cleanliness,...