16 government jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service 2.  Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.   3.  Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues. 4.  Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution. 5.  Research solutions through...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Leads and directs high-priority complex projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors. 2. Mentors new and existing Business and Systems Analysts on systems, processes, and vendor management. 3. Designs and maintains agreed-upon service level agreements with the enterprise and vendors. 4. Maintains knowledge of system capabilities and their application to the specific needs of the enterprise. 5. Remains current with system enhancements and new products and how they apply to the enterprise . 6. Recommends changes to products and processes to improve how we conduct business. 7. Develops and administers application training programs to improve the knowledge and performance of systems. 8. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads investigative efforts related to employee and labor relations matters, including grievances, compliance concerns, and reports received through whistleblower hotlines or direct HR channels. Serve as a key employee relations partner, engaging HR leadership when necessary to ensure effective use of internal and external resources. Conducts thorough investigations, prepares detailed documentation and case summaries, and provides recommendations to managers and supervisors on a range of workplace issues, including conflict resolution, performance management, corrective actions, grievances, progressive discipline, and terminations. Ensures fair, consistent, and compliant outcomes aligned with applicable law and enterprise policies. 2.    Provides advice and guidance to department leaders on employment best practices, company policies, and employment laws. Responds to employee concerns and allegations of misconduct, including...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Workday System Administration & Support Administers, maintains, and supports the Workday Human Capital Management (HCM) system, ensuring optimal system performance, data integrity, security, and compliance. Manages and prioritizes multiple system requests, enhancements, and user inquiries while maintaining high levels of accuracy, responsiveness, and customer service. Participates in the testing, validation, and deployment of Workday business process changes, system enhancements, and biannual Workday releases. Monitors and maintains data integrity across Workday modules; identify, investigate, and resolve data discrepancies and processing issues. Conducts system audits, troubleshooting, root cause analysis, and issue resolution to ensure reliable system functionality. Reviews Workday release notes, test new features and functionality, and coordinates implementation of approved system updates and enhancements. Develops,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Conducts CCTV monitoring and surveillance of property-wide activities to detect any activity that may pose a risk to the Tribal Community. 2.    Documents all incidents and actions taken by providing specific details, clear reporting, and accurate data entry while maintaining the confidentiality of the Tribal Community Services department and Yuhaaviatam of San Manuel Nation. 3.    Performs additional tasks such as answering telephone calls and monitor radio communication traffic, collecting information and logging pertinent information by utilizing reporting and video management software. 4.    Collaborates and maintains excellent communication with Tribal operations and Tribal Community Services management to gather pertinent information and investigate criminal activity, injuries or illness claims/reports or safety risks. 5.    Sends notifications and requests to the Surveillance department to ensure archiving of incidents...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Manages the investigation lifecycle thorough impartial investigations into employee complaints, workplace misconduct, and policy violations, ensuring timely resolution, confidentiality, and compliance with all applicable laws and company policies. Conducts complex investigations in consultation with the Director. 2.    Manages labor relations activities to include grievance and arbitration process under collective bargaining agreements, contract interpretation, case preparation, documentation, and grievance meetings to resolve disputes effectively. 3.    Provides strategic consultation to leaders on disciplinary actions, corrective measures, and performance management concerns, ensuring consistency, fairness, and mitigation of organizational risk. 4.    Provides support (coaching, counseling, education) to managers on employee relations. Educates, advises, and informs on managers and employees on employment laws, labor relations, and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Develops, analyzes, and maintains departmental annual budgets across multiple cost centers; compiles and analyzes financial data and trends, prepares budget estimates with justification, provides relevant recommendations, and ensures timely submission of required documentation in alignment with department standards. 2.    Monitors expenditures by tracking capital projects, vendor invoices, reconciling purchase orders, and verifying payment accuracy using financial accounting systems; reviews and verifies invoices for accuracy against budget, purchase orders, and/or contracts and agreements; Prepares and analyzes monthly expenditure and staffing reports for departmental management. 3.    Conducts quantitative and qualitative assessments to identify trends, risks, and opportunities for improvement; assesses various cost benefit scenarios; preforms “what-if” analysis; recommends data-driven strategies to enhance reporting accuracy and...

Essential Duties & Responsibilities 1. Provides timely responses to project scoping requests from government agencies and cultural/environmental firms regarding proposed federal, state, and local-level infrastructure development within Serrano ancestral territory.  Reviews and analyses project plans, environmental assessments, archeological data, geotechnical reports, ethnographic information, and historical data. Drafts and provides culturally appropriate project-specific mitigation measures, conditions of approval, and other relevant permit language. 2. Assists in the facilitation of tribal monitoring efforts, including regular tracking of active development projects and monitoring assignments. Provides updated lists of available monitors as needs arise. Prepares project-related data packages for monitor use. Ensures relevant project mitigation/conditions are being met. 3. Assists with internal projects geared toward improving the efficiency and organization of the CRM...

ESSENTIAL DUTIES AND RESPONSIBILITIES     1. Provides courteous and expeditious customer service to team members, the general public and Tribal Citizens while maintaining confidential information.   2. Responds to fire alarms, medical emergencies, hazardous materials situations and other emergency/non-emergency calls to protect life and property endangered.   3. Performs all firefighter duties; lays and connects hoses; directs water streams in the control and extinguishing of fires in structures, brush and grass; uses forcible entry tools, bars, hooks, ladders, extinguishers and other equipment.   4. Raises and climbs ladders; ventilates structures; accomplishes salvage operations.   5. Administers emergency medical care to treat patients.  6. Operates a two-way radio to communicate with the communications center.   7. Participates in fire prevention programs and inspections to enforce fire prevention codes and ordinances.  8. Works 48-Hour shifts and overtime; may be...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software. 2. Responds to team member requests and service tickets, troubleshoots, and escalates issues pertaining to production systems. 3. Participates in IT projects under the direction of operational leads and IT leadership while maintaining an organized, clean, and safe work environment throughout the enterprise. 4. Participates in asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities. 5. Configures and images laptops, desktops, and other endpoint devices with standard policies to comply with security baselines. 6. Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed. 7. Interfaces with 3rd party manufacturers to coordinate...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads the strategic development, revision, and governance of Gaming Commission Regulations in collaboration with key Tribal stakeholders and regulatory partners. Ensures all regulatory frameworks are robust, forward-looking, and fully compliant with applicable laws, while aligning with the Commission’s long-term regulatory vision and operational priorities. 2.    Oversees the SMTGC in monitoring, interpreting, and communicating legislative and regulatory developments, while leading strategic evaluation of emerging regulatory issues and innovations. Advises senior leadership on the implications of evolving laws and technologies, including mobile Class II gaming, online and in-house sports betting, and other Tribal Gaming advancements, to ensure proactive compliance and future readiness. 3.    Directs the development of high-level regulatory research reports, policy analyses, and executive briefing materials on behalf of the Gaming...

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Officer I (PSO I), provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with law enforcement issues and law enforcement policies, procedures, and confidential matters. The PSO I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Patrols and safeguards tribal lands, resort and gaming facilities, and other assets using advanced situational awareness and proactive crime prevention strategies. Observes the grounds and facilities in accordance with guidelines, laws, policies, and procedures. Patrols can be conducted in a vehicle, on foot, on a bike or other motorized methods to ensure conditions are orderly and to identify any suspected violations. 2. Conducts thorough investigations by analyzing and...

Under the direction of the Supervisor, Radio Systems, the Physical Security Technician I, is responsible for facilitating repairs, service and maintenance of various Department of Public Safety (DPS) managed programs and systems for all aspects of the Casino, Hotel and Tribal Government Access Control databases.     ESSENTIAL DUTIES AND RESPONSIBILITIES   1.  Responds to phone calls, emails, voicemail, verbal requests and work orders.  Issues and tracks work orders; documenting all repairs, services and maintenance performed. Collaborate closely with vendors to ensure timely resolution of service issues. Manages vendor activities related to emergency repairs of all security systems, including after-hours system failures, troubleshooting hardware and equipment issues, and restoring systems to proper operating condition. 2.  Participate in the development, planning, and management of processes and practices for new security...

Under supervision of the Fire Captain, Firefighter - Paramedic accomplishes a variety of duties in the protection of life and property. Participates in the combating, extinguishing and prevention of fires as well as providing emergency medical care, rescue and protection of individuals from hazardous environments. Maintains fire station, grounds, and equipment, participates in fire prevention inspection, fire prevention, and suppression training. ESSENTIAL DUTIES AND RESPONSIBILITIES   1. Provides courteous and expeditious customer service to team members, the general public and Tribal Citizens while maintaining confidential information.   2. Responds to fire alarms, medical emergencies, hazardous materials situations and other emergency/non-emergency calls to protect life and property endangered.   3. Performs all firefighter duties; lays and connects hoses; directs water streams in the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.   HR Partnership & Support •    Builds strong relationships with department leaders to understand operational priorities and provide proactive HR  support. •    Supports and at times leads the implementation of HR programs and assists with team alignment efforts. •    Provides guidance on team dynamics and change readiness.  •    Coordinates and serves as the HRBP lead in HR efforts supporting organizational initiatives such as process improvements and team member engagement.  2.  Workforce Planning •    Performs job shadowing to better understand departmental environments, the work performed, and challenges to assist in making sound recommendations around workforce planning and job descriptions.  •    Leads the job description process in collaboration with departments ensuring alignment with process standards, consistency across the vertical and broader enterprise, and an accurate reflection of the actual work.  •    Reviews...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Collaborates with leadership to develop and define logistics and fleet strategies and creates functional strategies and specific objectives to improve operational performance. 2.  Conducts a thorough analysis of the existing fleet operations (cars, shuttles, trucks and specialized vehicles, including the operations of internal maintenance shop) and ensures all programs, drivers, inspections, and vehicles are in compliance with both internal controls and governmental regulations.   3.  Develops polices/procedures to support functional infrastructure that focuses or enhances on the department’s goals of day-to-day delivery of logistics and fleet operations. 4.  Analyze and identify opportunities to continually improve logistics and fleet solutions, focusing on operational efficiencies, technology, and customer focused solutions. Collaborates with external suppliers, procurement, and other internal teams to ensure the teams are meeting...