31 customer account coordinator jobs found in Highland

Reports to the Supervisor, Marketing Analytics, the Marketing Analyst will provide insights and report on findings via data visualizations and stories derived from various sources related to marketing activities for the Marketing Department. By exploring market trends, competitors, potential and existing customers, the Marketing Analyst will help to foster a data driven environment through the creation of models and analysis that drive revenue, profit and engagement. Coordinates with staff throughout the organization and external agencies to collect and retrieve data required for research projects. This is position is onsite 5 days per week in Highland, CA. There is no remote or hybrid options . ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Analyzes and interprets complex data sets using software like Microsoft Excel/VBA, Power BI, or SAS Enterprise Guide that include segment/campaign profitability and customer behavior or trends. 2.    Identifies and targets customer...

Reporting to the Director, Tribal Planning & Development, the Planning & Development Manager (P&D) manages multiple projects at one time in various phases of development. Meets or exceeds established goals including project delivery, scheduling, budgeting, profitability, subcontractor relations, document management, change management, forecasting/risk analysis, cost and schedule integration and reporting. This role collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission, and values. This role also assists the Director, Tribal Planning and Development in the planning and direction of the day-to-day operations and long-term strategic direction of construction projects. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Develops and maintains financial models, proformas, forecasts, and long-range plans to support acquisitions,...

Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons....

Under the direction of the Manager, Relief Floor Slots, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time.  Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. 2.    Creates...

Under the direction of the Supervisor Front Desk, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. Partners closely with other departments to anticipate guest requests and extend appreciation for guest loyalty through personalized service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides the highest services standards to guests during all interactions.  Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently.  Assists guests with booking changes and inquiries regarding reservations.  Communicates effectively to guests in a high call volume setting.  Ensures guest information is updated and accurate...

Under the direction of the Supervisor, Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Greets and registers guests, issues room keys and provides information on hotel services, room location, and Hotel rewards program.  Answers phones in a prompt and courteous manner according to standards of proper etiquette and in no more than 3 rings. Accommodates special requests for guests.  Prepares reports and communications to staff. Exhibits professional demeanor through appearance and maintains a positive attitude toward all team members, guests and vendors.  Provides the highest level of service possible in an efficient, courteous and professional manner and handles confidential and guest information with highest degree of integrity.  Ensures...

Under the direction of the Supervisor, Horticulture, the Horticulture Lead coordinates daily horticulture operations, providing leadership, technical guidance, and hands-on support across functions such as plant care, landscaping, grounds maintenance, floral operations, and seasonal décor. Ensures safe use of equipment, maintains quality and safety standards, and supports environmental compliance and service excellence. Strong leadership, communication, problem-solving, and adaptability are essential to meet changing operational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assigns tasks, organizes work schedules, and provides hands-on support to team members performing grounds, landscape, and horticultural maintenance activities. Monitors progress, coordinates daily work priorities, and ensures all responsibilities are completed in accordance with established standards and organizational expectations. 2.    Performs grounds, landscape, and horticultural maintenance duties...

Reporting to the Supervisor, Slot Administrative, the Administrative Assistant – Slots provides comprehensive administrative and operational support to Slot Department leadership and team members to ensure efficient department operations. Responsible for record maintenance, auditing support, asset tracking, regulatory documentation management, payroll administration and tips processing. Exercises sound judgment, discretion, and independent decision-making when handling confidential and time-sensitive information. Collaborates with department leadership and cross-functional partners to ensure audit readiness, compliance with regulatory requirements, payroll accuracy, and the successful execution of departmental priorities while upholding the Tribe's vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Provides comprehensive administrative support to the Slot Department by carrying out day-to-day office functions, maintaining records and files, preparing...

Reporting to the VP, Education, the Manager, Administration & Operations is responsible for leading an effective and efficient team that focuses on the overall administrative operations of the school and education department including all aspects of accounting, finance, vendor and consultant management, inter-departmental services, and other necessary support functions aligned with necessary administrative operations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Administration and Operations Oversees department operations and ensures that day-to-day operations are appropriately managed and effective. Partners with stakeholders to ensure that the responsibilities related to student enrollment, student recruitment, and attendance including outreach, training, and reporting are upheld for the school and department services. Manages vendor and consultant relationships. Prepares reports, project summaries, and memos related to the department’s major initiatives....

Under the direction of the Supervisor, Food & Beverage, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the front of house and culinary team at the assigned venue. The attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu...

Under the direction of the Manager, Slot Performance, the Supervisor, Slot Performance oversees slot performance data, analytics, and project execution while staying current on market trends and new products. Works closely with the Manager and Director of Slot Performance to coordinate and implement gaming machine changes, conversions, and installations to maximize machine profitability and ensure compliance with all gaming regulations. The Supervisor, Slot Performance is responsible for ensuring the accuracy of slot activity reporting and overseeing the work of Slot Performance Analysts and Slot Project Coordinators to ensure projects are effectively planned and executed. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists in the coordination and execution of slot projects by leading the Slot Project Coordinators and preparing and conducting weekly project meetings with the Technical and Performance teams. Coordinates and implements new installations with Slot Project...

Under the direction of the Chef De Cuisine, the Sous Chef – F&B supervises daily overall operation assigned kitchen supporting specific venue or area of operation. Schedules, supervises, coordinates, trains and participates in all activities of subordinate cooks, stewards and other kitchen personnel. In collaboration with Food & Beverage management, this position is responsible for establishing menu forecasts based on customer counts, business forecasts, previous experience, dates, and holidays, ensuring adherence to all health and safety regulations and Enterprise policies and procedures. Representing the culinary team’s best-in-class culture, the Sous Chef champions the goals and priorities in a manner that reflects and upholds our vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains and ensures all recipes, flavor profiles, consistency in quality, appearance and production timeframes are adhered to for all menu/food items being produced,...

Reporting to the Chief Intergovernmental Affairs Officer, the National Intergovernmental Affairs Director is a high profile, strategic leader who represents the Office of Intergovernmental Affairs for the Yuhaaviatam of San Manuel Nation (“YSMN” or “the Nation”). The Director is an internally and externally visible key policy and governmental advocate who will assist in the development of a national advocacy strategy that provides proactive engagement on policy issues that affect the Nation’s governmental, cultural and economic development interests. The Director advances support for the Nation from the public, government, and other related interest groups; and helps the Nation navigate the constantly evolving intergovernmental relations landscape with an eye towards advancing YSMN’s policy goals and establishing strong political and community relationships. The Director serves as a key day-to-day liaison between the Nation and Members of Congress, the Administration and other...

Under the direction of the Supervisor, Logistics, the Logistics Clerk is responsible for managing the receipt, storage, and distribution of goods essential to both Tribal and casino operations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversee the physical delivery of all products from vendors supporting Tribal and Casino operations. Ensures all incoming products and supplies meet established quantity, quality standards, specifications, and temperature requirements. Coordinates product transfers and maintains accurate daily records, submitting all required documentation to Finance in compliance with organizational policies. 2.  Relocates inventory within the warehouse or between facilities using forklifts and other material-handling equipment to ensure safe and efficient operations. 3.  Plans and optimizes delivery routes to ensure efficiency and timely completion of deliveries, while verifying receipt of authorized signatures. Coordinates product deliveries to other enterprise...

Under the direction of the Manager, Logistics, the Supervisor, Logistics leads the team and oversees all warehouse operations, including receiving, storing, inventory management, issuing, and shipping of materials, supplies, equipment, and parts. Ensures the proper handling and safekeeping of archival documents. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists in planning warehouse layouts—both onsite and offsite—based on item turnover, size, weight, and other storage factors. Coordinates special and periodic inventory schedules. Works closely with the Logistics Manager and Casino/Tribal Accounting to ensure accurate expense tracking through General Ledger (GL) entries. Supports budget analysis on a monthly, quarterly, and annual basis. 2.    Coordinates with all departments to ensure timely shipment of finished goods. Transfers and issues inventoried products to Casino/Tribal departments using Lawson, Eatec, or other designated ERP systems. Collaborates with Casino/Tribal...

Under the direction of the Assistant Manager Hotel’s Housekeeping, the Office Coordinator Housekeeping acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. Responsible for providing administrative office support and clerical coverage to ensure housekeeping operations are efficient and aligned with Forbes standards and enterprise policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Assists Housekeeping Supervisors and Assistant Managers by creating and directing associates into their corresponding roles on a day-to-day basis, including but not limited to, producing daily assignment sheets, filing departmental reports, answering, and directing all internal and external calls in a courteous and professional manner, assigning radios, keeping records on file, and acting as liaison between various departments.  Acts as contact/liaison between Department, vendors, and suppliers. Assists with...

Under the direction of the Supervisor, Box Office, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava’ Resort and Casino. Oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava’ Resort & Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities. 2.    Resolves problems and responds to policy or procedural questions as needed. Handles all customer...

Under the direction of the Sergeant, Department of Public Safety (DPS), Public Safety Officer II (PSO II) provides essential support to DPS. This role requires a comprehensive knowledge of the organization and expertise in public safety practices, along with an understanding of all DPS policies and procedures. PSO II is responsible for performing a broad range of duties while maintaining professionalism and confidentiality. Additionally, the PSO II may undertake other assignments and responsibilities as designated by DPS. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Protects the San Manuel Reservation and its vicinity, including the Yaamava’ Resort and Casino, this role involves ensuring the safety of Tribal members, assets, customers, team members, facilities, and operations. Responsibilities include inspecting premises for signs of illegal entry or activity, engaging with occupants and visitors to ensure everything is in order, and identifying potential times and locations for...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Opens slot machines, pulls hot boxes, replaces with cold box, and secures doors of slot machine. Places all hot boxes in secured cages. Reports any machine errors or issues to Drop & Count Supervisor and/or Slot Tech. Delivers cart to Count Room once all box counts are verified by a Drop & Count Supervisor. 2.    Is responsible for accurately preparing and processing of high-volume gaming machine currency and tickets, Table Games Chips and currency, and Ticket Redemption Unit currency and tickets. Places cold boxes at all slot machines in designated zones. 3.    Prepares cages and verifies cold box count before the slot drop. Places cages on the slot floor in the predesignated zones set by accounting for the current day. Places cold boxes at all slot machines in designated zones. Operates currency counters, computers and assigned software.  Complies with operational procedures, processes and all regulations.  Signs all...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu (where applicable). 2. Ensures all sales transactions are processed accurately to maintain proper operation of the department. Process transactions accurately, ensuring all guests pay for their food and beverages and receive the correct change. Adheres to all cash handling procedures, including tip policies and practices, as established by the department. 3. Serves and prepares meals according to the Department standards. Prepares beverages and expedites food orders as necessary. Delivers food and any necessary condiments to guests. 4. Ensures cleanliness, sanitizing and organization of workstations and dining rooms. Clears and wipes down tables; removes food trays....