37 business development jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service 2.  Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.   3.  Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues. 4.  Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution. 5.  Research solutions through...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Leads and directs high-priority complex projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors. 2. Mentors new and existing Business and Systems Analysts on systems, processes, and vendor management. 3. Designs and maintains agreed-upon service level agreements with the enterprise and vendors. 4. Maintains knowledge of system capabilities and their application to the specific needs of the enterprise. 5. Remains current with system enhancements and new products and how they apply to the enterprise . 6. Recommends changes to products and processes to improve how we conduct business. 7. Develops and administers application training programs to improve the knowledge and performance of systems. 8. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the...

Essential Duties & Responsibilities 1. Provides timely responses to project scoping requests from government agencies and cultural/environmental firms regarding proposed federal, state, and local-level infrastructure development within Serrano ancestral territory.  Reviews and analyses project plans, environmental assessments, archeological data, geotechnical reports, ethnographic information, and historical data. Drafts and provides culturally appropriate project-specific mitigation measures, conditions of approval, and other relevant permit language. 2. Assists in the facilitation of tribal monitoring efforts, including regular tracking of active development projects and monitoring assignments. Provides updated lists of available monitors as needs arise. Prepares project-related data packages for monitor use. Ensures relevant project mitigation/conditions are being met. 3. Assists with internal projects geared toward improving the efficiency and organization of the CRM...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software. 2. Responds to team member requests and service tickets, troubleshoots, and escalates issues pertaining to production systems. 3. Participates in IT projects under the direction of operational leads and IT leadership while maintaining an organized, clean, and safe work environment throughout the enterprise. 4. Participates in asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities. 5. Configures and images laptops, desktops, and other endpoint devices with standard policies to comply with security baselines. 6. Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed. 7. Interfaces with 3rd party manufacturers to coordinate...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains and ensures that recipes, flavor profiles, consistency in quality, appearance and production timeframes are adhered to for all menu/food items being produced, and that all food items needed for production are available to team members.  Demonstrates sufficient knowledge of menu development techniques, process to develop recipes, plating guides and menu cards. Responsible for food preparation, storing, and service delivery to customers. Responsible for cleanliness, organization and preparedness of immediate workspaces and adjacent areas. 2.    Assists with food inventory tracking such as quantity of supplies ordered and estimated time of shipment arrivals (along with senior kitchen team members, Junior Sous Chefs oversee a variety of logistics).  Assists with development of a cross-marketing strategy to increase profits (may include pairing drinks with food served). 3.    Delegates tasks to Cooks and/or other kitchen team...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports and direct involvement with day-to-day operations, which include planning for promotional events, scheduling, activities related to loyalty club membership, club account maintenance, and making certain outlined service standards and operational expectations are exceeded when possible. 2. Supports and participates in department responsibilities, such as lost and found, promotional events, and associated activities. Activities include attention to detail, promotional scripting to promote events and staging of products. Staging products consist of opening and unloading boxes, transporting products, and breaking down boxes. Other activities include oversight and managing gift card inventory to support gift card promotional events. 3. Ensures thorough understanding and full compliance with all Guest Service internal controls and safety protocols. Ensure gaming and safety procedures are adhered to and provide guidance and training to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Yaamava’ Resort & Casino service standards. Oversees all cash management and cash registers to ensure proper cash management practices and procedures are followed. Responsible for maintaining professional customer service standards as stated in our mission, vision and values contained in the Food & Beverage Departmental Handbook. 2.    Prioritizes the training and understanding of team members in beverage preparation and service, responsible alcohol service, inventory control system, safe food handling, sanitation, and safety procedures; administers performance management and disciplinary actions as required.  Ensures all beverage orders are served efficiently and in accordance with Yaamava’ Brand Service Standards and Health department regulations. 3.    Determines...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Strategic Pricing & Optimization Develops and implements portfolio revenue strategies, including setting rate strategies and managing portfolio inventory to maximize top-line revenue and long-term asset value. Oversees revenue strategy and performance for a multi-property portfolio of luxury branded and independent resorts. Ensures strategic alignment and daily execution across property teams, including sales, marketing, distribution, and operations. 2.    Budgeting & Forecasting Reporting Leads the development of annual and long‑range portfolio-wide revenue budgets and forecasts, and pacing strategies, leveraging historical performance, market trends, and competitive behavior to produce accurate, actionable projections for ownership and leadership. Delivers enterprise level insights and executive briefings for ownership, including segmentation performance, forward-looking demand risk/opportunity analysis, and predictive...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Designs, stand ups, and scales enterprise employee relations, labor relations, and leave and accommodation functions from inception, including operating models, service delivery structures, role clarity, governance, and decision authorities. Establishes practical, enforceable standards, frameworks, policies, and procedures that work in real operating environments and support growth, acquisitions, geographic expansion, and evolving regulatory requirements. Builds models that balance enterprise consistency with necessary business specific and regional flexibility. 2.    Develops and executes a multi year, outcomes driven roadmap for employee relations, labor relations, and leaves & accommodations, clearly defining mission, scope, success metrics, and maturity targets for each discipline. Establishes enterprise governance models, escalation paths, and accountability mechanisms in partnership with HR Business Partners, Legal, and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides advanced support across all Guest Services operations during assigned shifts by monitoring and ensuring service excellence, enrollment activity, and compliance adherence, ensuring departmental standards are consistently met. Serves as the senior on‑duty resource for operational decisions within established authority limits, offering guidance to team members and addressing matters and inquiries in real time. Supports leadership by identifying skill gaps, training needs, and high‑potential team members through daily observations and operational interactions. Provides task‑based coaching and on‑the‑job reinforcement to promote team development and operational consistency. 2. Assists with promotions and special events by coordinating operational components such as event preparation, team readiness, and procedural alignment. Provides staff with detailed event scripts and promotional information, and manages assigned event banking...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Create, enter and audit item data with critical attention to accuracy in descriptions, pricing, categorization and vendor information. 2.Manage the end-to-end procurement process by entering and submitting purchase orders, tracking inbound shipments, reconciling discrepancies, and ensuring timely resolution through proactive communication with vendors and internal teams to maintain operational efficiency. 3. Provide timely updates and insight into product data, purchase order status and delivery discrepancies. 4. Partner with supporting departments and retail operations to resolve issues and drive alignment. 5. Generates reports such as receipt logs, sales performance by category, vendors, or other key focus areas based on seasonal or strategic objectives. Provides reports to monitor trends, support decision-making, and ensure team alignment. Supplements the Profit and Loss (P&L) by offering insight into the business, allowing for...

ESSENTIAL DUTIES AND RESPONSIBILITIES SUPERVISORY RESPONSIBILITIES Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles. Qualifications EDUCATION, EXPERIENCE AND QUALIFICATIONS: Bachelor's Degree with an emphasis in Marketing, Finance, Computer Science, Business or other quantitative, analytical field required. Master's Degree in one of the above disciplines preferred. Minimum five (5) years of direct marketing experience required. Minimum seven (7) years in a leadership role, directing and coaching others required. Related, relevant, and/or...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Safeguards Tribal citizens, assets, guests, team members, facilities, and operations by watching for unauthorized entry, suspicious activity, or crimes. Provides courteous, personalized interactions that align with established standards, creating a safe and welcoming environment for all visitors. Patrols and monitors assigned areas, including buildings, offices, and areas, either on foot or in a vehicle, to identify any suspected violations of policies, procedures, or laws. 2.    Works proactively with DPS Sergeants, providing essential support. Assists in training and developing PSAs to ensure optimal efficiency and smooth operations. 3.    Assists in carrying out investigations by examining and validating information through diverse investigative methods and interviewing pertinent individuals. Compiles written reports following departmental guidelines and presents oral reports as needed. 4.    Monitors designated areas, addresses...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for providing professional and exceptional personalized service while ensuring all VIP preferences are anticipated and met promptly and efficiently.  Maintains complete knowledge of all property venues and offsite sponsored venues/services/hours of operation and VIP experiences.  Maintains working knowledge of all promotions and special events in order to effectively navigate the guest experience. 2. Secures VIP reservations including, but not limited to, hotel, spa, exclusive events, dining, transportation, and amenities, as directed for VIP guests.  Assist Player Development and Hotel teams by sharing arrangements and confirmations for guests receiving complimentary services.  Works daily with sales and production teams to ensure successful coordination, marketing and financial performance of all events.  Responsible for daily pre-arrival planning and creating VIP telemarketing campaigns.  Assists in developing and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Serves as day of show manager for all site audio/visual projects in the theater, in collaboration with other departments such as Information Technology, Facilities, Fire and Casino Marketing, to plan, implement and complete all events on time and within budget. Supports strategic direction of Event Center Entertainment Department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort & Casino.   2. Ensures all technical and physical elements are ready for the event by providing contractors with technical and physical data (blueprints) on the facility to include electrical, lighting, sound, and plumbing information. Advises performers and private contractors on space utilization, special arrangements, building policies, and fire regulations. Creates and distributes information, procedures, and rules regarding AV needs for on and off-site promotions.  Remains current on new AV...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is accountable for all the Front of House (FOH) team members assigned to the venue(s).  Implements training programs to ensure high-quality service that aligns with Yaamava’s brand standards and maintains training along with overall product knowledge.   2.    Is responsible for ensuring optimal operations during business hours by closely monitoring customer satisfaction and resolving customer complaints.  Directs the development and administration of controls for all phases of the FOH operations in an economical and profitable manner while maintaining Yaamava’s brand standards. 3.    Manages assigned venue(s) to budget revenue, food cost, expense, headcount, and profit. Explains any unfavorable variance monthly to Food & Beverage leadership and prepares and implements a plan of action to track favorably to budget by the end of the fiscal year, including budget forecasts as needed.   4.    Collaborates with the assigned venue...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads investigative efforts related to employee and labor relations matters, including grievances, compliance concerns, and reports received through whistleblower hotlines or direct HR channels. Serve as a key employee relations partner, engaging HR leadership when necessary to ensure effective use of internal and external resources. Conducts thorough investigations, prepares detailed documentation and case summaries, and provides recommendations to managers and supervisors on a range of workplace issues, including conflict resolution, performance management, corrective actions, grievances, progressive discipline, and terminations. Ensures fair, consistent, and compliant outcomes aligned with applicable law and enterprise policies. 2.    Provides advice and guidance to department leaders on employment best practices, company policies, and employment laws. Responds to employee concerns and allegations of misconduct, including...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supports the development revisions, and implementation of policies, procedures, internal controls, and promotions processes to ensure compliance, mitigate risk, and prevent illegal activities. Reviews and approves on average 150 processes and promotions that align with regulatory requirements and best practices. 2.    Performs risk assessments, root cause analyses, and process evaluations to identify control gaps and recommend corrective actions. 3.    In collaboration with the Sr. Compliance Analyst and the Sr. Marketing Compliance Analyst, reviews, approves or rejects marketing initiatives, promotions, and rules to ensure fairness, proper controls, and mitigation of fraud and reputational risk. 4.    Performs research, analytical assessments, and regulatory interpretation to ensure marketing programs, promotional activities, and gaming operations comply with applicable laws and policies. 5.    Interprets regulatory requirements and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains and ensures all recipes, flavor profiles, consistency in quality, appearance and production timeframes are adhered to for all menu/food items being produced, and that all food items needed for production are available to team members. Understands menu development techniques and development of recipes, plating guides and menu cards. Responsible for food preparation and storing and service delivery to customers.   2.    Monitors and works with venue management and culinary management to control all financial aspects of the kitchen operations of designated venue(s); including, but not limited to, food cost, labor cost, food purchasing and other expenses. Ensures all logs, requisitions and any other necessary paperwork is completed and submitted accurately. Conducts monthly Inventory and works in conjunction with assigned business partners to ensure proper financial closure of every month.   3.    Ensures safe working...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.   HR Partnership & Support •    Builds strong relationships with department leaders to understand operational priorities and provide proactive HR  support. •    Supports and at times leads the implementation of HR programs and assists with team alignment efforts. •    Provides guidance on team dynamics and change readiness.  •    Coordinates and serves as the HRBP lead in HR efforts supporting organizational initiatives such as process improvements and team member engagement.  2.  Workforce Planning •    Performs job shadowing to better understand departmental environments, the work performed, and challenges to assist in making sound recommendations around workforce planning and job descriptions.  •    Leads the job description process in collaboration with departments ensuring alignment with process standards, consistency across the vertical and broader enterprise, and an accurate reflection of the actual work.  •    Reviews...