22 branch manager jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment  in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability. 2.    Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Yaamava’ Resort & Casino service standards. Oversees all cash management and cash registers to ensure proper cash management practices and procedures are followed. Responsible for maintaining professional customer service standards as stated in our mission, vision and values contained in the Food & Beverage Departmental Handbook. 2.    Prioritizes the training and understanding of team members in beverage preparation and service, responsible alcohol service, inventory control system, safe food handling, sanitation, and safety procedures; administers performance management and disciplinary actions as required.  Ensures all beverage orders are served efficiently and in accordance with Yaamava’ Brand Service Standards and Health department regulations. 3.    Determines...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides Best in Class customer service during all guest interactions.  Delivers luggage to rooms upon guest’s arrival and retrieves upon departure.  Carefully transfers guest belongings to storage or Front Desk.  Follows Yaamava’ Brand Standards pertinent to Department (i.e. ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance).  Maintains proper records of deliveries and pick-ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them.  Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage 2. Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information.  Works with...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Greets guests and provides a welcoming experience at their table. Efficiently expedites food tickets and ensures that high-quality dishes prepared by the Chef are delivered to the correct tables and guests in a professional and attentive manner. 2.    Ensures plates are properly garnished and food quality standards are met upon delivery. Identifies guest seat numbers to serve food accurately and announces dishes as they are placed in front of guests. Offers condiments and seasonings to guests, delivers beverages, and pours and serves non-alcoholic drinks. Organizes and arranges table settings, removing any extra items. Bags to-go orders for guests and meets special requests while maintaining high-quality standards. 3.    Ensures rounds are continuously completed in their assigned section. Continuously busses and resets tables throughout the shift. The Food Runner assists with additional requests from guests while adhering to Yaamava...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads the planning, design, and execution of landscape maintenance, seasonal decor, and floral installations, ensuring proper preventative maintenance of all exterior grounds, including parking areas, pathways, and resort perimeters. Implement sustainable horticulture practices that align with environmental and brand guidelines, conduct regular inspections to ensure adherence to safety and aesthetic standards, and manage and upkeep all seasonal and promotional displays throughout the resort. 2.    Manages budgets for landscape projects, groundskeeping, exterior maintenance, seasonal decor, and floral arrangements while optimizing resources. Ensure cost-effective procurement and inventory control of plants, materials, and decor elements. Maintain financial records and report on expenditures, justifying budget needs 3.    Ensures all horticulture and exterior maintenance work complies with OSHA, ADA, and resort brand standards....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Dusts and sanitizes furniture and equipment (slot bases, slot chairs, stanchions, information signs, etc.).  Accountable for cleanliness and overall condition of assigned areas, including duties assigned to support the efficient operation of the Department.  General cleaning and sanitizing of all areas in the front-of-house and back-of-house of the Casino including off-site locations.   2.  Maintains the cleanliness of all slot machines, card tables, and non-gaming areas in a sanitary condition, including emptying and cleaning ashtrays.  Cleans and maintains stairwells, elevators, escalators, and people movers, including arranging furniture such as chairs and tables (within area of responsibility). Removes trash and recycling from all receptacles properly and disposes at their designated locations. Operates trash and cardboard compactors following the Standard Operating Guidelines (SOG). 3.  Cleans and maintains flooring surfaces...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Strategic Pricing & Optimization Develops and implements portfolio revenue strategies, including setting rate strategies and managing portfolio inventory to maximize top-line revenue and long-term asset value. Oversees revenue strategy and performance for a multi-property portfolio of luxury branded and independent resorts. Ensures strategic alignment and daily execution across property teams, including sales, marketing, distribution, and operations. 2.    Budgeting & Forecasting Reporting Leads the development of annual and long‑range portfolio-wide revenue budgets and forecasts, and pacing strategies, leveraging historical performance, market trends, and competitive behavior to produce accurate, actionable projections for ownership and leadership. Delivers enterprise level insights and executive briefings for ownership, including segmentation performance, forward-looking demand risk/opportunity analysis, and predictive...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.   2.    Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.   3.    Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is accountable for the training and development of wine education for all corresponding front of house team members. Designs training programs to ensure high quality service that aligns with Yaamava’ Resort & Casino brand standards and maintains training programs and overall product knowledge. Conducts frequent wine education audits via one-on-one interactions as well as dynamic group activities. Utilizes venue-specific requirements to customize wine trainings which include an upscale casual café, in-room dining, and a fine dining steakhouse. Trains the leadership team on training modules and additional beverage information to certify their ability to lead the beverage portion of our standards.   2.    Is responsible for ordering, receiving, maintaining inventory, organizing, and selling of wine. Oversees all wine purchases and manages costs in accordance with department guidelines. Assists team members and guests during their...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads daily operating procedures and guides overall efficiency in support of the strategic initiatives of the VIP Services department.  Monitors premium gaming areas and Concierge workstations ensuring flawless technological solutions for guests. 2.    Crafts a personalized, elevated guest experience for guests while maintaining a positive and professional demeanor at all times. Handles and coordinates all aspects of a VIP’s guest journey inclusive of, but not limited to, hotel accommodations, dining, spa, and entertainment reservations. Responds to special requests from guests and provides prompt follow up as needed to ensure needs are met with full satisfaction. 3.    Maintains a strong network with service partners for optimal guest engagement, priority service, and priority access for our guests. 4.    Initiates and connects in-person and by phone with VIP guests to ensure all reservations for exclusive amenities are executed...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supports Product Development leadership in product ideation and seasonal drop concepting. Assists with inspirational research, competitive analysis, mood boards, and concept presentations using Adobe Creative tools and presentation software, following brand and creative direction. 2.    Gathers, enters, and maintains accurate merchandise and product development information within product databases and PLM systems. Builds product requisitions with critical attention to accuracy, supports SKU setup for new product launches, and communicates timelines and required information to both Retail Buying and Product Development teams. 3.    Assists with smaller design projects under the direction of the Product Development Supervisor, including basic graphics updates, file preparation, and design revisions. Works within established templates and brand guidelines; does not own final design approvals or creative direction. 4.    Assists Senior...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Takes orders and forms of payment from guests while adhering to Yaamava Service and Brand Standards. The Cocktail Server orders all alcoholic beverages from the Bartender and pays the Bartender for the complete order, process may vary per venue. They return to guests in a timely manner with their beverages and proper change. Non-alcoholic drinks are prepared by the Server or Bartender adhering to process in place. The Cocktail Server addresses guests in an attentive and respectful manner, providing exceptional customer service.   2. Ensures service check-ins are completed for the assigned section to pick up trash, empty glasses/bottles, and ashtrays (if applicable), and inquires if anyone needs “cocktail or drink service” throughout their scheduled shift. Follows up with guests to inquire if they would like continued service. Adheres to the scheduled section and corresponding break times. Communicates and works with team members and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is accountable for all the Front of House (FOH) team members assigned to the venue(s).  Implements training programs to ensure high-quality service that aligns with Yaamava’s brand standards and maintains training along with overall product knowledge.   2.    Is responsible for ensuring optimal operations during business hours by closely monitoring customer satisfaction and resolving customer complaints.  Directs the development and administration of controls for all phases of the FOH operations in an economical and profitable manner while maintaining Yaamava’s brand standards. 3.    Manages assigned venue(s) to budget revenue, food cost, expense, headcount, and profit. Explains any unfavorable variance monthly to Food & Beverage leadership and prepares and implements a plan of action to track favorably to budget by the end of the fiscal year, including budget forecasts as needed.   4.    Collaborates with the assigned venue...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Is responsible for delivering exceptional, memorable service by engaging guests with enthusiasm and professionalism in adherence with Yaamava’ Service and Brand Standards. Initiates personalized service through thoughtful questions and attention to nonverbal cues. Maintains a detail oriented 'Everything Matters' approach. Acts as a brand ambassador, promoting venue and Casino offerings through energetic, effective communication. Provides prompt, courteous service using upselling techniques and a strong sense of urgency. 2.  Maintains a high degree of alcohol expertise, including the numerous types of spirits, beer, wine, and cocktails available, and the appropriate garnish and presentation standards. Is knowledgeable of all pricing and menu items, including but not limited to ingredients, allergens, preparation, and presentation to ensure all food and beverage offerings that the guest encounters are spectacular. Maintains a...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Assists students to access, track, comprehend, and complete their online and/or hardcopy independent studies curriculum. Consults with students regarding individual subject needs. Prepares and manages student performance tracking system. 2. Assists in the planning, preparation, and facilitation of cultural enrichment programs with the Serrano Language Revitalization Project team. 3. Prepares and delivers special lectures, discussions, and workshops on academic subjects to increase student skills, knowledge, and competencies. Prepares and delivers additional lectures, discussions, and workshops such as citizenship, civics, career education, and life skills to holistically enrich students’ lives 4. Participates and assists with the planning, preparation, and facilitation of special events such as Fall Festival, graduation, and Summer Academy. 5. Creates and assembles materials needed for all academic and cultural enrichment instructional...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Manages day-to-day operations and first-line maintenance of RX Music, lighting, and activation programming systems. Supports by executing music playlists, video content, and lighting systems in alignment with property branding and guest expectations. 2.  Directs the project management and strategic visioning for all VIBE A/V projects across the entirety of Yaamava’ Resort and Casino. Serves as project manager for all site audio/visual projects while collaborating with key stakeholders to plan, implement and complete all events in a timely manner and within the appropriate budget. Supports the strategic direction of the Entertainment department, including operating procedures, structure and efficiency in order to provide maximum value to Yaamava’ Resort and Casino. 3.  Holds responsibility for the financial accounting and reconciliation process for all VIBE A/V related projects. Oversees the budget process and vendor bid process to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Is responsible for delivering exceptional, memorable service by engaging guests with enthusiasm and professionalism in adherence with Yaamava’ Service and Brand Standards. Initiates personalized service through thoughtful questions and attention to nonverbal cues. Maintains a detail oriented 'Everything Matters' approach. Acts as a brand ambassador, promoting venue and Casino offerings through energetic, effective communication. Provides prompt, courteous service using upselling techniques and a strong sense of urgency. 2.  Maintains a high degree of alcohol expertise, including the numerous types of spirits, beer, wine, and cocktails available, and the appropriate garnish and presentation standards. Is knowledgeable of all pricing and menu items, including but not limited to ingredients, allergens, preparation, and presentation to ensure all food and beverage offerings that the guest encounters are spectacular. Maintains a...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards. Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction. 2.    Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control. Ensure the communication and execution of department-wide fiscal and operational goals. 3.    Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner. 4.    Determines materials, equipment, and facilities needed for efficient operations.  Ensures the cleanliness,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards. Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction. 2.    Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control. Ensure the communication and execution of department-wide fiscal and operational goals. 3.    Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner. 4.    Determines materials, equipment, and facilities needed for efficient operations.  Ensures the cleanliness,...