111 professional services jobs found in Highland

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Officer I (PSO I), provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with law enforcement issues and law enforcement policies, procedures, and confidential matters. The PSO I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Patrols and safeguards tribal lands, resort and gaming facilities, and other assets using advanced situational awareness and proactive crime prevention strategies. Observes the grounds and facilities in accordance with guidelines, laws, policies, and procedures. Patrols can be conducted in a vehicle, on foot, on a bike or other motorized methods to ensure conditions are orderly and to identify any suspected violations. 2. Conducts thorough investigations by analyzing and...

Under supervision of the Fire Captain, Firefighter - Paramedic accomplishes a variety of duties in the protection of life and property. Participates in the combating, extinguishing and prevention of fires as well as providing emergency medical care, rescue and protection of individuals from hazardous environments. Maintains fire station, grounds, and equipment, participates in fire prevention inspection, fire prevention, and suppression training. ESSENTIAL DUTIES AND RESPONSIBILITIES   1. Provides courteous and expeditious customer service to team members, the general public and Tribal Citizens while maintaining confidential information.   2. Responds to fire alarms, medical emergencies, hazardous materials situations and other emergency/non-emergency calls to protect life and property endangered.   3. Performs all firefighter duties; lays and connects hoses; directs water streams in the...

Reporting to the Supervisor, Slot Administrative, the Administrative Assistant – Slots provides comprehensive administrative and operational support to Slot Department leadership and team members to ensure efficient department operations. Responsible for record maintenance, auditing support, asset tracking, regulatory documentation management, payroll administration and tips processing. Exercises sound judgment, discretion, and independent decision-making when handling confidential and time-sensitive information. Collaborates with department leadership and cross-functional partners to ensure audit readiness, compliance with regulatory requirements, payroll accuracy, and the successful execution of departmental priorities while upholding the Tribe's vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Provides comprehensive administrative support to the Slot Department by carrying out day-to-day office functions, maintaining records and files, preparing...

Under the direction of Director of Public Safety, the Captain Public Safety leads daily security operations for the Casino, Resort, and Reservation. This role focuses on evaluating risks and aligning with the Tribe First initiative. Ensures efficient security for Tribal Citizens, guests, vendors, and team members while managing operational projects for strategic change. Additionally, this role ensures the Department of Public Safety (DPS) team adheres to all policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Safeguards the protection of the Tribe, team members, guests, visitors, and stakeholders while ensuring the optimal and efficient use of the workforce, equipment, and resources. Leads and motivates a large team in delivering best-in-class security and customer service. 2.  Plans, organizes, and leads the daily operational aspects of all functions of the department. Ensures integration with the Intelligence division and other operational components of the...

Under the direction of the Supervisor, Promotions/Special Events, the Promotions/Special Events Representative is responsible for providing excellent customer service on the casino floor and off-site events and promotions. This position is responsible for bringing a lively, dynamic and engaging energy to all promotions and special events on property and off-site representing Yaamava’ Resort & Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion. 2. Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.   3. Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place...

Reporting to the Supervisor, Spa Services, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. Demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. Responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. Outgoing, motivated and capable of adapting to change in a fast-paced service driven environment. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Greets all guests and provide guests with personal, gracious, and...

Under the direction of the Senior Manager, Surveillance Operations, the Manager, Surveillance Operations Shift oversees surveillance activities across all tribal enterprises, ensuring effective monitoring through live observation and video review to detect and respond to incidents. This role leads the Surveillance Monitor Room team, aligning operations with organizational goals and evaluating performance for compliance with established procedures while ensuring adherence to gaming laws and regulations across all venues and escalates significant incidents to senior leadership. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversees and ensures comprehensive monitoring of all tribal enterprises, including casino gaming operations and related activities, through live observation, video review, and/or casino programs that support the gaming operations of the casino that detect cheating, advantage play, criminal or fraudulent behavior, suspicious incidents, injuries, illnesses, and...

Under the direction of the Supervisor, Logistics, the Logistics Clerk is responsible for managing the receipt, storage, and distribution of goods essential to both Tribal and casino operations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversee the physical delivery of all products from vendors supporting Tribal and Casino operations. Ensures all incoming products and supplies meet established quantity, quality standards, specifications, and temperature requirements. Coordinates product transfers and maintains accurate daily records, submitting all required documentation to Finance in compliance with organizational policies. 2.  Relocates inventory within the warehouse or between facilities using forklifts and other material-handling equipment to ensure safe and efficient operations. 3.  Plans and optimizes delivery routes to ensure efficiency and timely completion of deliveries, while verifying receipt of authorized signatures. Coordinates product deliveries to other enterprise...

Under the direction of the Supervisor, Box Office, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava’ Resort and Casino. Oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava’ Resort & Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities. 2.    Resolves problems and responds to policy or procedural questions as needed. Handles all customer...

Under the direction of the Supervisor, Training – Cage Operations, the Senior Cage Cashier is responsible for the overall smooth operation and training of the Cage and Cage Support area. This role is responsible for the training of frontline Cashiers on all Cage windows. This role is responsible for evaluating the progress of all new hires during their training period. This role is responsible for promoting growth in the fields of customer service, inter-department relations, and departmental relations for all Cashiers. Assists in ensuring all policies and procedures governed by the Gaming Commission’s Regulations (GCR’s) are implemented, enforced and adhered to. In addition, this role ensures the enterprise is in compliance with the Title-31 Bank Secrecy Act (BSA) and the Patriot Act as it pertains to Tribal Casinos. Complies with federal and state tax laws, as they pertain to tax withholding and information reporting on Forms W-2G, 1099MISC (W-9) and 1042S for patron wins and...

Under the direction of the Sergeant, Department of Public Safety (DPS), Public Safety Officer II (PSO II) provides essential support to DPS. This role requires a comprehensive knowledge of the organization and expertise in public safety practices, along with an understanding of all DPS policies and procedures. PSO II is responsible for performing a broad range of duties while maintaining professionalism and confidentiality. Additionally, the PSO II may undertake other assignments and responsibilities as designated by DPS. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Protects the San Manuel Reservation and its vicinity, including the Yaamava’ Resort and Casino, this role involves ensuring the safety of Tribal members, assets, customers, team members, facilities, and operations. Responsibilities include inspecting premises for signs of illegal entry or activity, engaging with occupants and visitors to ensure everything is in order, and identifying potential times and locations for...

Reporting to the Supervisor, Pool Services, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast past pool and hospitality environment. Demonstrates passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience, while creating a safe, fun and enjoyable best in class atmosphere. Contributes to the pool facilities, while preventing and responding to aquatic emergencies. Responsible for operational excellence while providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Is responsible for modeling, welcoming the guests, making them comfortable,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Opens slot machines, pulls hot boxes, replaces with cold box, and secures doors of slot machine. Places all hot boxes in secured cages. Reports any machine errors or issues to Drop & Count Supervisor and/or Slot Tech. Delivers cart to Count Room once all box counts are verified by a Drop & Count Supervisor. 2.    Is responsible for accurately preparing and processing of high-volume gaming machine currency and tickets, Table Games Chips and currency, and Ticket Redemption Unit currency and tickets. Places cold boxes at all slot machines in designated zones. 3.    Prepares cages and verifies cold box count before the slot drop. Places cages on the slot floor in the predesignated zones set by accounting for the current day. Places cold boxes at all slot machines in designated zones. Operates currency counters, computers and assigned software.  Complies with operational procedures, processes and all regulations.  Signs all...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensuresguest safety through observing and surveying the crowd at all times. Patrols entertainment venues to preserve order among guests and protect assets. Promotes positive public relations and strives to create an enjoyable atmosphere for all guests. Responds to requests for assistance and information in a helpful and courteous manner. 2.    Monitors dress code and checking guest’s identification to ensure they are age appropriate. Screens guests with metal detectors and conducts guests’ bag checks. 3.    Promotes and issues the Player’s Club card. 4.    Works to prevent and resolve altercations among guests.  Stops all inappropriate behavior immediately in a professional manner. 5.    Enforces capacity regulations and assists with entertainment venue counts. 6.    Assists with event set up and breakdown. 7.    Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks. 2.    Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints. 3.    Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Responsible for the inventory and tracking of all equipment and assets assigned to the Department of Guest Services on the floor, booth, offices, and basement areas. This may include documenting equipment information using Microsoft Teams and utilizing available inventory systems.   2.  Monitors all equipment regularly to ensure they are working properly, including oversight for supplies. This may include replenishing printer paper, replacing ink cartridges, troubleshooting equipment errors, and escalating equipment that is not functional.   3.  Maintains the performance of the equipment on the floor by following up on equipment maintenance, creating schedules for preventative maintenance, and communicating effectively with the IT department on the equipment issues and regulatory departments regarding equipment placement and safety.   4.  Works independently on projects to create and implement new strategies that will help with the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events. 2.    Provides up-to-date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed. 3.    Promotes and issues Player’s Club cards. 4.    Assists all entertainment venue counts and line control. 5.    Assists with monitoring back of house areas and artist hospitality.  Participates with event set up and breakdown. 6.    Provides exceptional customer service by exceeding customer expectations and aiding in service improvements. 7.    Monitors and keeps work area clean and safe. 8.    Assists with artist if required to sell artist merchandise. 9.    Performs other duties as assigned to support the efficient operation of the department....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Serves as the subject matter expert for disability accommodation requests and leave programs to ensure alignment with applicable laws and enterprise policies and procedures. Updates Human Resources team members on applicable State and Federal changes related to any disability accommodation programs. 2.    Works closely with the enterprise third-party administrator in handling and processing all Leave of Absence related claims. Reviews documentation from the third-party administrator, team members, and medical providers to ensure its accuracy, completeness, and conformance to the workflow process prior to moving cases forward. Completes outbound leaves, extensions, and return-to-work actions in Workday on a timely basis. 3.    Maintains reasonable communication with team members on leave to facilitate a smooth return to work by relaying communication between team members and their leaders during leave within reason. Coordinates with...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides advanced support across all Guest Services operations during assigned shifts by monitoring and ensuring service excellence, enrollment activity, and compliance adherence, ensuring departmental standards are consistently met. Serves as the senior on‑duty resource for operational decisions within established authority limits, offering guidance to team members and addressing matters and inquiries in real time. Supports leadership by identifying skill gaps, training needs, and high‑potential team members through daily observations and operational interactions. Provides task‑based coaching and on‑the‑job reinforcement to promote team development and operational consistency. 2. Assists with promotions and special events by coordinating operational components such as event preparation, team readiness, and procedural alignment. Provides staff with detailed event scripts and promotional information, and manages assigned event banking...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Adheres to Table Games policies, procedures, and internal controls.  Exchanges currency for gaming chips.  Ensures all wagers are within the minimum and maximum table limits.  Ensures all bets are placed in a proper manner before cards are dealt.  Shuffles and deals cards in an efficient and proper manner.  Handles chips with accuracy and speed.  Displays all hands in a clear and easily readable manner.  Pays winning bets and collects losing bets.  Ensures the security and integrity of the game.  Verifies currency and announces amounts of $20 or more before placing bills in the drop box.  Calls for service or rulings as needed. 2.    Provides guests with a pleasant gaming experience by greeting, and behaving in a professional, friendly, and courteous manner.  Explains and interprets the rules of the games to patrons. 3.    Verifies and deposits game-related paperwork in the drop box.  Passes on game-related information to the...