124 customer service jobs found in Highland

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Officer I (PSO I), provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with law enforcement issues and law enforcement policies, procedures, and confidential matters. The PSO I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Patrols and safeguards tribal lands, resort and gaming facilities, and other assets using advanced situational awareness and proactive crime prevention strategies. Observes the grounds and facilities in accordance with guidelines, laws, policies, and procedures. Patrols can be conducted in a vehicle, on foot, on a bike or other motorized methods to ensure conditions are orderly and to identify any suspected violations. 2. Conducts thorough investigations by analyzing and...

Under supervision of the Fire Captain, Firefighter - Paramedic accomplishes a variety of duties in the protection of life and property. Participates in the combating, extinguishing and prevention of fires as well as providing emergency medical care, rescue and protection of individuals from hazardous environments. Maintains fire station, grounds, and equipment, participates in fire prevention inspection, fire prevention, and suppression training. ESSENTIAL DUTIES AND RESPONSIBILITIES   1. Provides courteous and expeditious customer service to team members, the general public and Tribal Citizens while maintaining confidential information.   2. Responds to fire alarms, medical emergencies, hazardous materials situations and other emergency/non-emergency calls to protect life and property endangered.   3. Performs all firefighter duties; lays and connects hoses; directs water streams in the...

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.  At Dutch Bros, we’re all about embracing the grind with every crew member, shop, and customer interaction–all while making a massive difference one cup at a time. But let’s be real—this job isn’t for everyone. It’s fast, requires high-energy, and is physically demanding. You’ll be moving quickly and keeping up with a steady flow of customers all while delivering unforgettable service. We sell coffee, but we’re in the relationship business creating genuine connections every chance we get! What You’ll Do: Positivity . Make genuine connections, and ensure every visit is memorable. Educate . Help customers navigate the menu and discover new favorites, all while delivering top-tier service. Embody . Live out the Dutch Bros values—radiate...

Under the direction of the Manager, Relief Floor Slots, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time.  Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. 2.    Creates...

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and directs incoming calls. Delivers friendly and courteous service while operating in a high-volume call-intake environment and answering general questions regarding all offered amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department. 2.    Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of  Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers. 3.    Confirms online reservations for Hotel rooms and Hotel restaurants and services. 4.    Accepts and delivers messages as needed promptly and...

Under the direction of the Supervisor Front Desk, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. Partners closely with other departments to anticipate guest requests and extend appreciation for guest loyalty through personalized service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides the highest services standards to guests during all interactions.  Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently.  Assists guests with booking changes and inquiries regarding reservations.  Communicates effectively to guests in a high call volume setting.  Ensures guest information is updated and accurate...

Reporting to the Assistant Manager of Facilities, the Maintenance Helper is responsible for carrying out general cleaning and maintenance tasks to support a Best-in-Class Resort and Casino environment, including all connected buildings and facilities. This role also assists various trades across the Facilities and EVS teams, contributing to the overall upkeep and operational excellence of the property. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Receives work orders/requests from Facilities and EVS management on a HotSOS device and performs necessary tasks. Provides assistance to all Facilities trades with projects. Assists with promoting brand loyalty by engaging in exceptional customer service to both internal and external customers. 2.  Performs wall repairs such as patching, touch-up and flush painting, wallpaper repair/replacement, and minor carpentry work. Makes minor carpentry, electrical, mechanical, and plumbing repairs. Performs building maintenance such as minor roof...

Under the direction of the Supervisor, Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Greets and registers guests, issues room keys and provides information on hotel services, room location, and Hotel rewards program.  Answers phones in a prompt and courteous manner according to standards of proper etiquette and in no more than 3 rings. Accommodates special requests for guests.  Prepares reports and communications to staff. Exhibits professional demeanor through appearance and maintains a positive attitude toward all team members, guests and vendors.  Provides the highest level of service possible in an efficient, courteous and professional manner and handles confidential and guest information with highest degree of integrity.  Ensures...

Under the direction of the Director of Food & Beverage, the Cigar Sommelier is responsible for developing and managing a world-class cigar program, driving sales growth, and enhancing the overall cigar experience across assigned venues. Curates a premium cigar selection, provides expert recommendations and pairings, while educating guests, team members, and leaders on cigar knowledge, sales strategies, and best practices. Oversees inventory control, proper cigar storage, operational standards, and regulatory compliance while supporting financial objectives through effective reporting and revenue-generating initiatives. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads the training and development of cigar education for team members, designing programs that align with Yaamava’ Resort & Casino brand standards and elevate the guest experience. Demonstrates extensive knowledge of cigar brands, origins, blends, flavor profiles, and tobacco components—including wrapper,...

Under the direction of the Manager, Food and Beverage (F&B), the Assistant Manager, F&B directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. This position oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour operation, seven-day-a-week casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Manages the day-to-day operation of the F&B venues in accordance with established...

Under the direction of the Supervisor, Horticulture, the Horticulture Lead coordinates daily horticulture operations, providing leadership, technical guidance, and hands-on support across functions such as plant care, landscaping, grounds maintenance, floral operations, and seasonal décor. Ensures safe use of equipment, maintains quality and safety standards, and supports environmental compliance and service excellence. Strong leadership, communication, problem-solving, and adaptability are essential to meet changing operational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assigns tasks, organizes work schedules, and provides hands-on support to team members performing grounds, landscape, and horticultural maintenance activities. Monitors progress, coordinates daily work priorities, and ensures all responsibilities are completed in accordance with established standards and organizational expectations. 2.    Performs grounds, landscape, and horticultural maintenance duties...

Under the direction of the Manager, IT Business Services the IT Program Manager is responsible for the continuous management of a portfolio of closely related projects that target specific enterprise objectives. Works closely with IT and enterprise leadership in the development, approval, prioritization and execution of the Program roadmap. Establishes and leads project management teams and cross-functional stakeholders throughout the lifecycle of approved projects executed under the program to ensure timely and accurate execution per stakeholder expectations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Contributes to the development, approval, prioritization, and execution of the program roadmap. Establishes parent/child program hierarchy and manage dependencies that are either internal or external to the program. 2.  Works directly with project sponsors and stakeholders on the development, documentation and approval of formal business requirements to drive discovery and project...

Reporting to the Supervisor, Slot Administrative, the Administrative Assistant – Slots provides comprehensive administrative and operational support to Slot Department leadership and team members to ensure efficient department operations. Responsible for record maintenance, auditing support, asset tracking, regulatory documentation management, payroll administration and tips processing. Exercises sound judgment, discretion, and independent decision-making when handling confidential and time-sensitive information. Collaborates with department leadership and cross-functional partners to ensure audit readiness, compliance with regulatory requirements, payroll accuracy, and the successful execution of departmental priorities while upholding the Tribe's vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Provides comprehensive administrative support to the Slot Department by carrying out day-to-day office functions, maintaining records and files, preparing...

Reporting to the VP, Education, the Manager, Administration & Operations is responsible for leading an effective and efficient team that focuses on the overall administrative operations of the school and education department including all aspects of accounting, finance, vendor and consultant management, inter-departmental services, and other necessary support functions aligned with necessary administrative operations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Administration and Operations Oversees department operations and ensures that day-to-day operations are appropriately managed and effective. Partners with stakeholders to ensure that the responsibilities related to student enrollment, student recruitment, and attendance including outreach, training, and reporting are upheld for the school and department services. Manages vendor and consultant relationships. Prepares reports, project summaries, and memos related to the department’s major initiatives....

Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. Excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Responsible of marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. Ensures clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Manages and upholds Spa massage, skincare, & pool areas of Spa Department’s business plan to support enterprise...

Under the direction of the Supervisor, Food & Beverage, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the front of house and culinary team at the assigned venue. The attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Creates the ultimate, memorable guest experience by providing exceptional service to every patron; interacts and entertains in an enthusiastic and engaging manner. Greets guests in a timely manner with a smile, makes eye contact, escorts them to tables, and provides a menu...

Under the direction of Director of Public Safety, the Captain Public Safety leads daily security operations for the Casino, Resort, and Reservation. This role focuses on evaluating risks and aligning with the Tribe First initiative. Ensures efficient security for Tribal Citizens, guests, vendors, and team members while managing operational projects for strategic change. Additionally, this role ensures the Department of Public Safety (DPS) team adheres to all policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Safeguards the protection of the Tribe, team members, guests, visitors, and stakeholders while ensuring the optimal and efficient use of the workforce, equipment, and resources. Leads and motivates a large team in delivering best-in-class security and customer service. 2.  Plans, organizes, and leads the daily operational aspects of all functions of the department. Ensures integration with the Intelligence division and other operational components of the...

Under the direction of the Manager, Customer Experience, the Customer Experience Training Specialist (CX Training Experience Specialist) is responsible for high-level training and coaching of Yaamava’ Service Standards in an effort to elevate service to a best-in-class experience for team members and guests. Creates, implements, facilitates, revises, and continuously develops our Service Excellence program, Leadership Immersion Training program, and any other service-related training. Works closely with other departments and divisions of the CX department to ensure alignment in service expectations and execution. Supports the Customer Experience department by interacting with internal and external customers and providing consistent and timely information to leadership and other key stakeholders while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....

Under the direction of the Supervisor Environmental Services (EVS), the Environmental Services (EVS) Technician is responsible for maintaining best in class standards of cleanliness and sanitation. Fulfills the detailed and technical environmental services and is highly knowledgeable in the operation of the equipment used to complete assigned projects. Trained and certified in the proper use of all EVS equipment in order to perform extensive environmental services and detail cleaning. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Performs extensive cleaning and sanitization of all high areas front-of-house and back-of-house, which includes cleaning of high walls, ceilings, windows, door panels, sills, and woodwork.  Accountable for cleanliness, sanitization, and proper repair of all assigned areas. Responsible for carefully and safely operating all EVS Technician Equipment, including floor care, carpet extraction, and high cleaning of all areas. 2.    Maintains all air vents to...

Under the direction of the Senior Manager, Food & Beverage, the Manager, Food & Beverage is responsible for the overall operation and profitability of assigned venues, which includes developing and maintaining well-performing teams and achieving financial and enterprise objectives. This position is also responsible for maintaining proper inventory control (including equipment and supplies), maintaining consistently high-quality customer service, ensuring compliance with all health and safety regulations, reviewing scheduling and staffing plans, preparing sales, inventory, personnel reports, providing dedicated leadership to the venue(s), and maximizing team member morale through leading by example. This position’s areas of responsibility include all bars and restaurants within Yaamava Resort & Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is accountable for all the Front of House (FOH) team members assigned to the venue(s).  Implements training programs to...