4 customer service jobs found in Highland

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Assistant I (PSA I) provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with security issues and follows security policies, procedures, and confidential matters. The PSA I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Safeguards the reservation, its premises, Tribal citizens, assets, customers, team members, facilities, and DPS components. It includes delivering essential safety and security services by patrolling designated areas and inspecting grounds and facilities according to guidelines, laws, policies, and procedures to deter criminal activity. PSAs must follow notification protocols for suspected violations or emergencies. 2. Provides casino security tasks including chip-fills, special...

Under the direction of the Sergeant, Department of Public Safety (DPS), the Public Safety Officer I (PSO I), provides support to DPS. Work requires comprehensive knowledge of the organization and skill in working with law enforcement issues and law enforcement policies, procedures, and confidential matters. The PSO I is responsible for performing a broad range of duties and carrying out those responsibilities in a professional and confidential manner. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Patrols and safeguards tribal lands, resort and gaming facilities, and other assets using advanced situational awareness and proactive crime prevention strategies. Observes the grounds and facilities in accordance with guidelines, laws, policies, and procedures. Patrols can be conducted in a vehicle, on foot, on a bike or other motorized methods to ensure conditions are orderly and to identify any suspected violations. 2. Conducts thorough investigations by analyzing and...

Under supervision from the Supervisor, Emergency Medical Services (EMS), the Emergency Medical Technician (EMT) responds to emergency and non-emergency calls in and around the Casino and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Responds to all calls for emergency/non-emergency care at Casino and provides courteous and expeditious customer service to the general public, employees and Tribal Citizens. 2.    Completes Employee Injury and Illness Statement Forms, Electronic Patient Care Reports and Voluntary Statement Forms as needed. 3.    Assesses nature and extent of injury or illness based on: statements of person involved, examination of patient, and knowledge of emergency medical practice. 4.    Inventory, maintain and restock Casino medical supplies and automatic...

Under the direction of the Supervisor, Radio Systems, the Physical Security Technician I, is responsible for facilitating repairs, service and maintenance of various Department of Public Safety (DPS) managed programs and systems for all aspects of the Casino, Hotel and Tribal Government Access Control databases.     ESSENTIAL DUTIES AND RESPONSIBILITIES   1.  Responds to phone calls, emails, voicemail, verbal requests and work orders.  Issues and tracks work orders; documenting all repairs, services and maintenance performed. Collaborate closely with vendors to ensure timely resolution of service issues. Manages vendor activities related to emergency repairs of all security systems, including after-hours system failures, troubleshooting hardware and equipment issues, and restoring systems to proper operating condition. 2.  Participate in the development, planning, and management of processes and practices for new security...