93 supervisor jobs found in Highland

Under the direction of the Manager, Relief Floor Slots, the Supervisor, Training Slots is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. Responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. Works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, responsible for assessing, designing, developing, implementing, and evaluating employee training programs. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time.  Monitors and coordinates activities of Slot department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. 2.    Creates...

Under the direction of the Manager Operations – IT, the Supervisor, Operations – IT, ensures the execution of various operational strategies by communicating and implementing department objectives. Additionally, this position is responsible for leading a team of Field Support Analysts, that provide best-in-class service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides leadership to technical teams ensuring alignment with operational support directives and defined service level agreements. 2. Oversees daily operational support functions and resource allocation to consistently meet and exceed business expectations. 3. Collaborates with other department leaders to define, prioritize, and complete various projects and support needs. 4. Creates repeatable processes to meet the needs of a fast-paced organization and establish best-in-class standards. 5. Contributes in the development of short-term and long-term tactical plans to meet operational needs. 6. Monitors and...

Under the direction of the Manager, Slot Performance, the Supervisor, Slot Performance oversees slot performance data, analytics, and project execution while staying current on market trends and new products. Works closely with the Manager and Director of Slot Performance to coordinate and implement gaming machine changes, conversions, and installations to maximize machine profitability and ensure compliance with all gaming regulations. The Supervisor, Slot Performance is responsible for ensuring the accuracy of slot activity reporting and overseeing the work of Slot Performance Analysts and Slot Project Coordinators to ensure projects are effectively planned and executed. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists in the coordination and execution of slot projects by leading the Slot Project Coordinators and preparing and conducting weekly project meetings with the Technical and Performance teams. Coordinates and implements new installations with Slot Project...

Under direct supervision of the Manager, Mobile & E-Commerce, the Supervisor, App Loyalty Marketing will be responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase app marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s mobile app. This includes the creation of integrated marketing campaigns, identification of opportunities by analyzing users and engagements, measuring promotional ROI, and development of App Marketplace product features and user experience enhancement plans. This role will also be responsible for supervising, leading, and supporting a team of specialists and analysts throughout their day-to-day work. The ideal candidate is data and user journey-focused, thrives in a fast-paced environment, and will play a key role in developing and optimizing processes for efficiency across the department. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Responsible for the creation,...

Under the direction of the Manager, Logistics, the Supervisor, Logistics leads the team and oversees all warehouse operations, including receiving, storing, inventory management, issuing, and shipping of materials, supplies, equipment, and parts. Ensures the proper handling and safekeeping of archival documents. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists in planning warehouse layouts—both onsite and offsite—based on item turnover, size, weight, and other storage factors. Coordinates special and periodic inventory schedules. Works closely with the Logistics Manager and Casino/Tribal Accounting to ensure accurate expense tracking through General Ledger (GL) entries. Supports budget analysis on a monthly, quarterly, and annual basis. 2.    Coordinates with all departments to ensure timely shipment of finished goods. Transfers and issues inventoried products to Casino/Tribal departments using Lawson, Eatec, or other designated ERP systems. Collaborates with Casino/Tribal...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment  in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability. 2.    Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports and direct involvement with day-to-day operations, which include planning for promotional events, scheduling, activities related to loyalty club membership, club account maintenance, and making certain outlined service standards and operational expectations are exceeded when possible. 2. Supports and participates in department responsibilities, such as lost and found, promotional events, and associated activities. Activities include attention to detail, promotional scripting to promote events and staging of products. Staging products consist of opening and unloading boxes, transporting products, and breaking down boxes. Other activities include oversight and managing gift card inventory to support gift card promotional events. 3. Ensures thorough understanding and full compliance with all Guest Service internal controls and safety protocols. Ensure gaming and safety procedures are adhered to and provide guidance and training to...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Yaamava’ Resort & Casino service standards. Oversees all cash management and cash registers to ensure proper cash management practices and procedures are followed. Responsible for maintaining professional customer service standards as stated in our mission, vision and values contained in the Food & Beverage Departmental Handbook. 2.    Prioritizes the training and understanding of team members in beverage preparation and service, responsible alcohol service, inventory control system, safe food handling, sanitation, and safety procedures; administers performance management and disciplinary actions as required.  Ensures all beverage orders are served efficiently and in accordance with Yaamava’ Brand Service Standards and Health department regulations. 3.    Determines...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversees and provides guidance to achieve Best in Class entertainment service and acts as the supervisor on duty during all events to assure enterprise fulfilment and excellent guest experience. Organizes and schedules designated team to meet the size/ needs of the event, in addition to communicating and enforcing all security regulations and protocols. Monitors team member schedules to provide in-house team for performers such as crowd control, box office, and entertainment representatives to assist on-site crew, as needed. 2.  Ensures all front of house physical elements are ready for the event by providing contractors with technical and physical data (blueprints) on the facility to include seating chart, ingress locations, and designated merchandise sales location.  Advises tour management and private contractors on space utilization, special arrangements, building policies, and fire regulations. 3.  Enforces exclusivity of Catering...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks. 2.    Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints. 3.    Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Assists with day-to-day operation of the Food and Beverage venues by ensuring the team delivers a best-in-class service to all guests while always following Enterprise service standards. Prioritizes the training and understanding of all line-level positions to ensure they can maintain and elevate our brand standards to the highest level while increasing overall guest satisfaction. 2.    Collaborates with venue leadership to develop and execute department initiatives that build sales, profitability, and cost control. Ensure the communication and execution of department-wide fiscal and operational goals. 3.    Meets and maintains all safety and health requirements according to applicable codes, tracks the completion of required department-wide training, and ensures food is served in a healthy, safe, and timely manner. 4.    Determines materials, equipment, and facilities needed for efficient operations.  Ensures the cleanliness,...

Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for creating a memorable guest experience by providing exceptional service to all patrons....

Reporting to the Director, Tribal Planning & Development, the Planning & Development Manager (P&D) manages multiple projects at one time in various phases of development. Meets or exceeds established goals including project delivery, scheduling, budgeting, profitability, subcontractor relations, document management, change management, forecasting/risk analysis, cost and schedule integration and reporting. This role collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission, and values. This role also assists the Director, Tribal Planning and Development in the planning and direction of the day-to-day operations and long-term strategic direction of construction projects. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Develops and maintains financial models, proformas, forecasts, and long-range plans to support acquisitions,...

Under the direction of the Supervisor, HR Operations, the Senior Human Resources (HR) Representative provides high-quality customer service to employees while administering HR programs, policies, and procedures across multiple functional areas. This position operates in a front-facing HR office environment and requires minimal supervision, demonstrating a high level of independence and professionalism. As a team lead, this role acts as the first level escalation point for HR Representatives and sets the standard for excellence in customer service and professionalism. Essential Duties & Responsibilitie s 1. Serves as a primary point of contact for visitors and callers to Human Resources, delivering one-and-done service to team members. Provides accurate information, guidance and support on routine HR matters. Demonstrates versatility in supporting a wide range of HR functions, including benefits, leave administration, recognition programs, recruiting, and Human Capital...

Under the direction of the Supervisor, Table Games, the Table Games Dealer is responsible for dealing a variety of casino table games in strict accordance with the rules of the respective games and the Table Games Department policies and procedures. Plays an important role in providing highly professional customer service while interacting with Yaamava’ Resort & Casino patrons. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Adheres to Table Games policies, procedures, and internal controls.  Exchanges currency for gaming chips.  Ensures all wagers are within the minimum and maximum table limits.  Ensures all bets are placed in a proper manner before cards are dealt.  Shuffles and deals cards in an efficient and proper manner.  Handles chips with accuracy and speed.  Displays all hands in a clear and easily readable manner.  Pays winning bets and collects losing bets.  Ensures the security and integrity of the game.  Verifies currency and announces amounts of $20 or more before...

Under the direction of the Supervisor, Beverage, the Bartender is responsible for delivering accurate, responsible, and efficient service to guests. While adhering to the Yaamava’ Brand Standards, the Bartender provides beverage service at an assigned venue, outdoor pool deck or special events. The assigned duties include accurately processing all transactions and ensuring guest satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Communicates with guests in an attentive and welcoming manner. Efficiently and accurately expedites large quantities of drinks during peak hours, while simultaneously serving multiple guests. Service may include delivering food items, ensuring plates are properly garnished and food quality standards are met upon delivery. 2.    Maintains knowledge of all drinks, recipes, and beer items available, the price of each, Alcohol by Volume (ABV), and how drinks are prepared and garnished. Prepares fresh fruit garnishes, juices, syrups, and mixers from...

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and directs incoming calls. Delivers friendly and courteous service while operating in a high-volume call-intake environment and answering general questions regarding all offered amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Responds to incoming calls in an efficient manner with a focus on providing exceptional customer service. Answers call via a multi-line phone system, determines purpose of calls and forwards them to the appropriate personnel or department. 2.    Provides information and demonstrates thorough knowledge to guests regarding amenities, restaurants, entertainment, and/or special promotions. Maintains working knowledge of  Yaamava’ Resort and Casino’s offerings and provides geographical directions to callers. 3.    Confirms online reservations for Hotel rooms and Hotel restaurants and services. 4.    Accepts and delivers messages as needed promptly and...

Under the direction of the Supervisor Front Desk, the Concierge consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Designs and coordinates experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations, while meeting Forbes Travel Guidelines. Partners closely with other departments to anticipate guest requests and extend appreciation for guest loyalty through personalized service. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides the highest services standards to guests during all interactions.  Initiates and responds to in-person and phone contact with guests to ensure all reservations for hotels, special events and entertainment are executed efficiently.  Assists guests with booking changes and inquiries regarding reservations.  Communicates effectively to guests in a high call volume setting.  Ensures guest information is updated and accurate...

Under the direction of the Supervisor, Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Greets and registers guests, issues room keys and provides information on hotel services, room location, and Hotel rewards program.  Answers phones in a prompt and courteous manner according to standards of proper etiquette and in no more than 3 rings. Accommodates special requests for guests.  Prepares reports and communications to staff. Exhibits professional demeanor through appearance and maintains a positive attitude toward all team members, guests and vendors.  Provides the highest level of service possible in an efficient, courteous and professional manner and handles confidential and guest information with highest degree of integrity.  Ensures...

Under the direction of the Manager, Food and Beverage (F&B), the Assistant Manager, F&B directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. This position oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour operation, seven-day-a-week casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Manages the day-to-day operation of the F&B venues in accordance with established...