$80,000 - $85,000 yearly
Robert Half
Hayward, CA
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities: • Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs. • Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts. • Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction. • Partner with operations and nutrition teams to investigate service challenges and coordinate timely,...