Goodwill Southern California (San Bernardino)
Glendale, CA
Lead with Purpose. Drive Service and Operational Excellence.
Goodwill Southern California is seeking a Retail Service & Operations Manager to help lead one of our retail stores, boutiques, or attended donation centers. Under the direction of the Site Manager, this role ensures seamless operations, outstanding customer and donor experiences, and strong team performance — all while advancing our mission of Transforming Lives Through the Power of Work.
What You’ll Do:
Partner with the Site Manager to achieve store goals in sales, production, customer service, payroll, safety, and expense control.
Act as Manager-on-Duty, overseeing store operations including opening, closing, and cash management.
Lead, train, and coach Ambassadors to deliver exceptional customer and donor experiences that reflect our RISE values (Respect, Integrity, Service, Excellence).
Maintain compliance with safety, loss prevention, and operational standards.
Oversee merchandising,...