Table Mountain Casino
Friant, CA
Position Summary:
Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems.
This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Technical Support & Troubleshooting
Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to...