2 desktop support technician jobs found in Friant

Position Summary: Under general direction from the Manager of Information Technology (IT) Operations, the IT Help Desk Technician provides frontline technical support for a gaming casino, ensuring the reliability, security, and functionality of IT systems. This role involves troubleshooting hardware, software, and network issues, managing user access, and maintaining compliance with Tribal Gaming Commission (TGC), state, and federal regulations. The technician delivers exceptional customer service by assisting employees with technical problems, supporting IT infrastructure, and ensuring operational continuity for gaming and business systems. This list of duties and responsibilities illustrates only the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Technical Support & Troubleshooting Install, configure, and maintain desktop computers, laptops, printers, VoIP phones, and peripheral devices to...

Position Summary: Under general direction from the IT Operations Manager, responsible for providing advanced technical support, assisting engineers and analysts while resolving escalated issues from the Help Desk team. This role offers an opportunity to develop your technical expertise while supporting critical IT systems and infrastructure. Ability to complete installation and maintenance of software, hardware, and related peripherals while ensuring optimal system performance. Provides hardware and software support for users according to established policies and procedures in a timely, professional and accurate manner.  Maintains confidentiality of all privileged information. Essential Duties & Responsibilities: Provide advanced troubleshooting and resolution for hardware, software, and network issues escalated by Tier 1 Help Desk Technicians. Assist in diagnosing and resolving complex system issues, collaborating with Tier 3 Engineers when...