2 executive jobs found in San Bernardino, CA

Under the direction of the Manager, Customer Experience, the Customer Experience Training Specialist (CX Training Experience Specialist) is responsible for high-level training and coaching of Yaamava’ Service Standards in an effort to elevate service to a best-in-class experience for team members and guests. Creates, implements, facilitates, revises, and continuously develops our Service Excellence program, Leadership Immersion Training program, and any other service-related training. Works closely with other departments and divisions of the CX department to ensure alignment in service expectations and execution. Supports the Customer Experience department by interacting with internal and external customers and providing consistent and timely information to leadership and other key stakeholders while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1....

Primary Responsibility / Summary Provides supervision to clients with developmental disabilities in individual or group enclave settings at assigned location. Coaches assigned participants in learning new job duties and skills to ensure they reach their potential, striving to achieve positive outcomes in competitive, integrated employment settings.  Essential Duties  &  Responsibilities Oversees completion of assigned tasks; coaches assigned participants to assist them in learning job duties, remain focused on appropriate work behaviors and ensure they reach their potential, maximize productivity and stabilization on the job. Assesses ongoing support service needs that may represent barriers to employment.  Assists participants with developing and maintaining positive interaction with co-workers, customers and other members of the public. Through the use of hand-over-hand training, positive behavior modification techniques, and...