2 jobs found in Roseville, CA

Summary   Your role in our mission Essential Job Functions Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed. Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or in very limited cases escalates to a higher level if needed. Initiates, researches and develops content to contribute to a shared knowledge database to facilitate response consistency and to document more complex issue resolution. Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries. Assists less experienced staff in developing appropriate responses. Ensures management awareness of problems that are severe, repetitive or that exceed performance or service level targets. Conducts quality review of...

This TRAINING TECHNICIAN position, is located at an Air National Guard (ANG) Wing, Mission Support Group, Force Support Squadron (FSS), Force Development Office and is part of the CA 195th WG. Duties THIS IS A T32 EXCEPTED SERVICE, PERMANENT POSITION. The primary purpose of the TRAINING TECHNICIAN, GS-1702-11, is to serve as the Force Development Manager and office of primary responsibility (OPR) for unit training programs managed in support of the Wing and its geographically separated units (GSUs). The office provides technical guidance and assistance to commanders, managers, and supervisors at all levels regarding education and training programs in support of federal, state and local missions, ensuring programs are in place to manage upgrade, qualification, in-garrison, expeditionary training and other military training functions as well as to administer post high school technical education and college programs. May make additional selections within 90 days of eligible(s)...