1 jobs found in Long Beach

Under the supervision of the Customer Service Supervisor, the Customer Care Agent assists customers with transit trip planning and other information by telephone, email and in person. Responsibilities include assisting with promotional programs, delivering company mail to multiple locations, staffing the Transit & Visitor Information Center (TVIC) in downtown Long Beach, as well as the reception area of Long Beach Transit’s (LBT) administrative office. This position may also assist with representing LBT at events in the evenings and weekends to support community outreach efforts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Provide excellent customer service for LBT customers by providing information on LBT services, tools and programs in a courteous and efficient manner, enabling customers to effectively use LBT’s services. Deep knowledge of LBT services, programs and tools to be able to answer all inquiries regarding   routes,   schedules,...