$33.00 hourly
Honey Homes
Oakland, CA
About Honey Homes
Honey Homes is a tech-forward home maintenance service, creating a hassle-free solution for homeowners and rewarding jobs for the professionals who do the work. We’re backed by Pear.vc , Khosla Ventures, and the co-founders of DoorDash, Lyft, and Opendoor. One-third of our capital comes from woman-led funds. You can learn more about the benefits of a Honey Homes membership here.
Role Overview:
As a Tier 2 Member Success Specialist, you’ll play a critical role in supporting our members through more complex, high-impact situations. This includes handling member escalations, managing handyperson transitions, and resolving nuanced scheduling, service, and membership challenges that require judgment, empathy, and cross-team coordination.
You’ll act as a trusted point of contact for members who need extra care, while also serving as a key partner to Operations and our Handypeople team to ensure continuity, clarity, and a high-quality...
