$126,000 - $200,000 yearly
Pacific Gas & Electric
Oakland, CA
Requisition ID # 170943 Job Category: Accounting / Finance Job Level: Individual Contributor Business Unit: Customer & Corporate Affairs Work Type: Hybrid Job Location: Oakland Department Overview The CX Strategy organization leverages qualitative and quantitative data, advanced analytics, machine learning, and Generative AI to evaluate and improve customer experiences across PG&E touchpoints. Through data science, journey mapping, customer research, process improvement, and program management, we uncover actionable insights that influence business strategy and drive customer centric decisions. We apply both traditional AI/ML techniques and emerging GenAI solutions to solve real business challenges, enhance operational efficiency, and deliver meaningful improvements to the customer experience. Position Summary The Senior Data Scientist will advance analytics, machine learning, and Generative AI solutions that improve customer experience and...