$25.00 hourly
Gainwell Technologies
Remote (CA)
Summary
As a Bilingual Call Center Representative - Greater Sacramento - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
Your role in our mission
Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel.
Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of...