1 jobs found in Mather, CA

Summary   Your role in our mission Essential Job Functions Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed. Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or in very limited cases escalates to a higher level if needed. Initiates, researches and develops content to contribute to a shared knowledge database to facilitate response consistency and to document more complex issue resolution. Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries. Assists less experienced staff in developing appropriate responses. Ensures management awareness of problems that are severe, repetitive or that exceed performance or service level targets. Conducts quality review of...