$80,000 - $114,000 yearly
Gainwell Technologies
Remote (Sacramento, CA)
Your role in our mission
Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting.
Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process.
Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling.
Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively.
Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues.
Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions.
Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower...