$27.65 - $32.46 hourly
University of Southern California (USC)
Los Angeles, CA
POSITION SUMMARY The Computer Services Associate provides frontline technology support for faculty, students, staff, and administrative users across USC Viterbi campus environments. The position assists users with computer hardware, software, workstations, network printers, multifunction devices, user accounts, and basic network or connectivity issues. The position responds to onsite, remote, and telephone support requests; performs basic troubleshooting; assists with device setup and maintenance; and escalates more complex issues to senior consultants or specialized technology teams. The role also supports user training, technology documentation, software and documentation libraries, and established user and security procedures. The position is assigned to campus Technical Support Services and reports to the Manager, Technical Support Services. CORE RESPONSIBILITIES Frontline User Support Assist faculty, students, staff, and administrative users...