$22.50 - $25.00 hourly
Golden 1 Credit Union
Fresno, CA
This posting also covers: Madera, CA. The location shown is Fresno. TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE II STATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104
PAY SCALE: $22.50 - $25.00 HOURLY
Must have contact center experience with banking experience being a plus
GENERAL DESCRIPTION:
This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their...