2 jobs found

Your role in our mission Deliver a customer focused support experience by effectively addressing new requirements and resolving support tickets through proactive troubleshooting. Manage and resolve client-submitted support tickets, providing thorough troubleshooting and status updates throughout the resolution process. Support and configure and manage Palo Alto Firewalls and Strata Cloud Platform to ensure secure and efficient network traffic handling. Schedule meetings with clients to gather requirements, provide updates, and address concerns proactively. Collaborate closely with cross-functional teams including Tech Support, Security, NOC and Cloud Teams to ensure seamless resolution of client-related issues. Deliver exceptional, client-centric support by prioritizing responsiveness, clarity, and professionalism in all interactions. Monitor, and maintain Cisco routers, Cisco switches, Cisco FTDs, and Cisco Firepower...

Summary As a  Bilingual Call Center Representative - Greater Sacramento - Remote  at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel. Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of...