$25.96 - $35.10 hourly
Essex Property Trust, Inc
San Jose, CA
The Community Relations Representative plays a vital role in delivering an exceptional experience throughout the customer life cycle. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism. Work primarily conducted in person in an assigned Essex office to communicate with residents and prospective residents in person, relying on virtual communication when that is not possible.
WHAT YOU WILL DO:
Serve as the primary in person contact for residents.
Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system.
Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident...
