$20.57 - $24.00 hourly
University of Southern California (USC)
Los Angeles, CA
USC Credit Union, located steps from USC’s University Park campus near Downtown Los Angeles, is looking for an experienced part-time Member Relationship Specialist II for its fast-paced Call Center. This position works on-site and reports directly to the Call Center Manager and is responsible for building and fostering relationships with USCCU’s members and potential members. The Member Relationship Specialist gathers and analyzes member data at the time of each interaction to respond to inquiries and offers customized solutions using in-depth knowledge of USCCU products, services and technologies. Responsibilities include, but are not limited to: Consistently meeting established performance standards, service standards and sales goals Developing and deepening member relationships by providing high-quality consultative service that identifies member needs and matches those needs with value-added USCCU products and services Using active, reflective, and empathic...