23 jobs found in Baldwin Park, CA

Reporting to the Supervisor, Slot Administrative, the Administrative Assistant – Slots provides comprehensive administrative and operational support to Slot Department leadership and team members to ensure efficient department operations. Responsible for record maintenance, auditing support, asset tracking, regulatory documentation management, payroll administration and tips processing. Exercises sound judgment, discretion, and independent decision-making when handling confidential and time-sensitive information. Collaborates with department leadership and cross-functional partners to ensure audit readiness, compliance with regulatory requirements, payroll accuracy, and the successful execution of departmental priorities while upholding the Tribe's vision, mission, and values. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Provides comprehensive administrative support to the Slot Department by carrying out day-to-day office functions, maintaining records and files, preparing...

Under the direction of the Supervisor, Promotions/Special Events, the Promotions/Special Events Representative is responsible for providing excellent customer service on the casino floor and off-site events and promotions. This position is responsible for bringing a lively, dynamic and engaging energy to all promotions and special events on property and off-site representing Yaamava’ Resort & Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Maintains a comprehensive understanding of current promotions and special events, ensuring accurate communication of policies and procedures to customers while adhering to all established guidelines for each promotion. 2. Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.   3. Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place...

Reporting to the Supervisor, Spa Services, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. Demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. Responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. Supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. Outgoing, motivated and capable of adapting to change in a fast-paced service driven environment. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Greets all guests and provide guests with personal, gracious, and...

Under the direction of the Supervisor, Logistics, the Logistics Clerk is responsible for managing the receipt, storage, and distribution of goods essential to both Tribal and casino operations. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Oversee the physical delivery of all products from vendors supporting Tribal and Casino operations. Ensures all incoming products and supplies meet established quantity, quality standards, specifications, and temperature requirements. Coordinates product transfers and maintains accurate daily records, submitting all required documentation to Finance in compliance with organizational policies. 2.  Relocates inventory within the warehouse or between facilities using forklifts and other material-handling equipment to ensure safe and efficient operations. 3.  Plans and optimizes delivery routes to ensure efficiency and timely completion of deliveries, while verifying receipt of authorized signatures. Coordinates product deliveries to other enterprise...

Under the direction of the Supervisor, Box Office, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava’ Resort and Casino. Oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures. The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava’ Resort & Casino. ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities. 2.    Resolves problems and responds to policy or procedural questions as needed. Handles all customer...

Under the direction of the Supervisor, Training – Cage Operations, the Senior Cage Cashier is responsible for the overall smooth operation and training of the Cage and Cage Support area. This role is responsible for the training of frontline Cashiers on all Cage windows. This role is responsible for evaluating the progress of all new hires during their training period. This role is responsible for promoting growth in the fields of customer service, inter-department relations, and departmental relations for all Cashiers. Assists in ensuring all policies and procedures governed by the Gaming Commission’s Regulations (GCR’s) are implemented, enforced and adhered to. In addition, this role ensures the enterprise is in compliance with the Title-31 Bank Secrecy Act (BSA) and the Patriot Act as it pertains to Tribal Casinos. Complies with federal and state tax laws, as they pertain to tax withholding and information reporting on Forms W-2G, 1099MISC (W-9) and 1042S for patron wins and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Opens slot machines, pulls hot boxes, replaces with cold box, and secures doors of slot machine. Places all hot boxes in secured cages. Reports any machine errors or issues to Drop & Count Supervisor and/or Slot Tech. Delivers cart to Count Room once all box counts are verified by a Drop & Count Supervisor. 2.    Is responsible for accurately preparing and processing of high-volume gaming machine currency and tickets, Table Games Chips and currency, and Ticket Redemption Unit currency and tickets. Places cold boxes at all slot machines in designated zones. 3.    Prepares cages and verifies cold box count before the slot drop. Places cages on the slot floor in the predesignated zones set by accounting for the current day. Places cold boxes at all slot machines in designated zones. Operates currency counters, computers and assigned software.  Complies with operational procedures, processes and all regulations.  Signs all...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensuresguest safety through observing and surveying the crowd at all times. Patrols entertainment venues to preserve order among guests and protect assets. Promotes positive public relations and strives to create an enjoyable atmosphere for all guests. Responds to requests for assistance and information in a helpful and courteous manner. 2.    Monitors dress code and checking guest’s identification to ensure they are age appropriate. Screens guests with metal detectors and conducts guests’ bag checks. 3.    Promotes and issues the Player’s Club card. 4.    Works to prevent and resolve altercations among guests.  Stops all inappropriate behavior immediately in a professional manner. 5.    Enforces capacity regulations and assists with entertainment venue counts. 6.    Assists with event set up and breakdown. 7.    Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks. 2.    Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints. 3.    Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Responsible for the inventory and tracking of all equipment and assets assigned to the Department of Guest Services on the floor, booth, offices, and basement areas. This may include documenting equipment information using Microsoft Teams and utilizing available inventory systems.   2.  Monitors all equipment regularly to ensure they are working properly, including oversight for supplies. This may include replenishing printer paper, replacing ink cartridges, troubleshooting equipment errors, and escalating equipment that is not functional.   3.  Maintains the performance of the equipment on the floor by following up on equipment maintenance, creating schedules for preventative maintenance, and communicating effectively with the IT department on the equipment issues and regulatory departments regarding equipment placement and safety.   4.  Works independently on projects to create and implement new strategies that will help with the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events. 2.    Provides up-to-date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed. 3.    Promotes and issues Player’s Club cards. 4.    Assists all entertainment venue counts and line control. 5.    Assists with monitoring back of house areas and artist hospitality.  Participates with event set up and breakdown. 6.    Provides exceptional customer service by exceeding customer expectations and aiding in service improvements. 7.    Monitors and keeps work area clean and safe. 8.    Assists with artist if required to sell artist merchandise. 9.    Performs other duties as assigned to support the efficient operation of the department....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Serves as the subject matter expert for disability accommodation requests and leave programs to ensure alignment with applicable laws and enterprise policies and procedures. Updates Human Resources team members on applicable State and Federal changes related to any disability accommodation programs. 2.    Works closely with the enterprise third-party administrator in handling and processing all Leave of Absence related claims. Reviews documentation from the third-party administrator, team members, and medical providers to ensure its accuracy, completeness, and conformance to the workflow process prior to moving cases forward. Completes outbound leaves, extensions, and return-to-work actions in Workday on a timely basis. 3.    Maintains reasonable communication with team members on leave to facilitate a smooth return to work by relaying communication between team members and their leaders during leave within reason. Coordinates with...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides advanced support across all Guest Services operations during assigned shifts by monitoring and ensuring service excellence, enrollment activity, and compliance adherence, ensuring departmental standards are consistently met. Serves as the senior on‑duty resource for operational decisions within established authority limits, offering guidance to team members and addressing matters and inquiries in real time. Supports leadership by identifying skill gaps, training needs, and high‑potential team members through daily observations and operational interactions. Provides task‑based coaching and on‑the‑job reinforcement to promote team development and operational consistency. 2. Assists with promotions and special events by coordinating operational components such as event preparation, team readiness, and procedural alignment. Provides staff with detailed event scripts and promotional information, and manages assigned event banking...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Uses strategic “Segment-of-One” by proactively search for potential casino guests and qualified high-value players across various social media channels (Instagram, Facebook, TikTok, X, reddit, forums, etc.). Creates targeted outreach strategies tailored to each platform and demographic segment. Initiates conversations and establish rapport with prospective players through direct messages, comments, and community engagement. Develops and manages a robust pipeline of new player leads. Build a marketing approach to track activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interests of individuals. Meets or exceeds predetermined goals and measurable objectives established by the enterprise. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and department guidelines. 2.    Qualifies potential players based on gaming...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for supporting the operations of Guest Services which includes product inventory control, equipment inventory control and maintenance, and department supplies. Support day-to-day operations of a 24/7 environment, which includes planning for promotional events. Work closely with leadership to ensure operational excellence with all department activities related to product and equipment placement and setup for promotional events, preventive maintenance schedules for equipment, and inventory control of all products, supplies, and equipment. 2.    Supports all aspects of promotional products in all redemption areas as well as take down, Activities include, unloading and loading trucks, restocking, end-of-day inventory counts, reporting, and tracking. Staging and installation of equipment which includes promotional kiosks, computers, card printers, etc. to support all promotional events and daily operations. Daily...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for promoting and encouraging Club Card membership and Club Card usage, which includes systematically issuing and replacing Club Cards, maintaining Club Card accounts, and handling various related transactions associated with Club Card memberships.  Participates in observation of suspicious activity throughout Casino and follows required procedures for completing Title 31 Report forms 2.    Assists with promotions and special events, which may include distribution and setup of promotional gift giveaways and monetary gift giveaways such as gift cards.  Promotional setup and distributions include, lifting of up to 25lbs. and opening and unpacking boxes.  Monetary promotional events include handling of large sums; including verifications, counting, and balancing processes.   3.    Is responsible for Club Card membership sign-ups and reprints throughout Casino floor.  Responsible for picking up trash, pushing in chairs,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Services, stocks, and maintains the cleanliness of beverage self-serve stations, ensuring they are always well-organized and presentable. Fills beverage carts with coffee, sodas, juices, and other necessary condiments and supplies, making sure they are fully stocked and ready for use. Performs the setup, servicing, and breakdown of special functions, ensuring all beverage-related needs are met. 2. Maintains cleanliness, organization, and proper storage of portable bars and bar storage areas following proper procedures. Cleans bar light fixtures, ceiling tiles, and air vents as directed. Cleans inside of walk-ins to include floors, walls, ceilings, doors, and racks. Cleans out garbage cans using approved methods. 3. Escorts beverage vendors through authorized Back of House areas. 4. Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS: • High...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Initiates and responds to in-person and phone contact with patrons to ensure all reservations for hotels, special events and entertainment are completed promptly and efficiently.  Suggests experiences and books reservations as it pertains to guest entertainment, hotel stays and other services.  Assists guests with booking changes and inquiries regarding reservations.  Enters and manages all VIP arrivals; communicates to designated personnel for escort and delivery of amenities.  Ensures guest information is updated and accurate at all times; verifies addresses, phone numbers, guest profiles and preferences. Communicates effectively to guests in high call volume setting.  Coordinates travel for patrons to off-site events and activities.  Safeguards confidential nature of guest, Department and enterprise data; adheres to all policies and procedures set forth by Casino and Tribal Gaming regulations to minimize risk to enterprise and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for providing professional and exceptional personalized service while ensuring all VIP preferences are anticipated and met promptly and efficiently.  Maintains complete knowledge of all property venues and offsite sponsored venues/services/hours of operation and VIP experiences.  Maintains working knowledge of all promotions and special events in order to effectively navigate the guest experience. 2. Secures VIP reservations including, but not limited to, hotel, spa, exclusive events, dining, transportation, and amenities, as directed for VIP guests.  Assist Player Development and Hotel teams by sharing arrangements and confirmations for guests receiving complimentary services.  Works daily with sales and production teams to ensure successful coordination, marketing and financial performance of all events.  Responsible for daily pre-arrival planning and creating VIP telemarketing campaigns.  Assists in developing and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Exchanges currency, coin, chips and monetary instruments.  Completes necessary paperwork as outlined in the policies and procedures. Completes tip pool allocations in Casino Cash Trac (CCT). Complies with all IRS requirements for payout.   2.    Services Cash Recyclers to ensure availability for team member use.  Maintains inventory of currency, coupons, and monetary instruments held in the cage.  Monitors money for counterfeit currency, coins, fraudulent identification, and monetary instruments. Services CDUs to ensure availability for guest use.  Services ATMs to ensure availability for guest and team member use. Maintains security of cage carts.    3.    Handles guest claims and reports to leadership, when applicable.  Serves as a proactive team member in the Cage Operations department, by providing prompt, friendly service to both internal and external guests.   4.    Ensures compliance with Tribal standards, State of California...