2 jobs found in Pleasanton, CA

I. Job Summary The Customer Service Representative II position receives and processes inquiries from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. The role manages a high volume of inbound and outbound interactions from CE partners via telephone and email.   Hours: 8:00 AM – 5:00 PM, Monday–Friday, Onsite II. Essential Duties and Responsibilities   Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, commercial, industrial, and/or public sector customers for assigned market area(s). Utilizes excellent and professional written and verbal communication skills to respond to incoming requests. Provides education and information regarding accounts, charges, billing, and contracts that may be standard or advanced. Communicates concise and accurate information. Establishes customer accounts by negotiating and documenting service type,...

Pay Range:  $26.00 Shift:  Mon – Fri with every other Sat. 6:30am – 3pm What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers. We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen. We Are Committed to Your Growth : Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression. We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work. We Are a Family: At WM we are over 60,000...