5 facilities jobs found

Under general direction from the Call Center Operator, accepts incoming calls to the casino in a prompt, courteous, and professional manner; provides information to the caller or directs the call to the appropriate destination.  This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Follow AAA 4 Diamond standards on phone etiquette. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable. Provides information regarding hours, events and promotions to the general public. Maintains an accurate call log. Projects a friendly and professional image to the customer. Maintains files of correspondence, records and other materials with minimal supervision....

Position Summary: Under general direction from the Players Club Supervisor, responsible for promoting a positive customer experience by educating guests on the benefits of the Players Club in a prompt, professional and courteous manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Provide exceptional guest service while building loyalty to Table Mountain Casino Player’s Club.  Greets guests in a prompt, professional and courteous manner offering assistance, instruction, and advice on various types of slot machines. Greets guests with a smile and uses the guest’s name whenever possible. Explains benefits and advantages of the Players Club program; responds to guest questions. Redeems customer’s points for rewards and gifts according to established program guidelines; assists guests with promotional offers received...

Position Summary: Under general direction from the Count Room Manager, responsible for ensuring the accurate and timely collection, counting, and reconciliation of cash from gaming machines, table games, and other casino operations.  Ensure maintenance of accurate records and adhere to established policies and procedures. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Remove and collect drop boxes from slot machines. Count and record revenues from Table Games, Slot Machines, Jackpot Terminals (JPTs) and Voucher Redemption Terminals (VRTs) Prepares the casino for drop by placing empty cash boxes at each designated location. Removes cash boxes from designated machines; transports funds and tickets to the count room according to established policies and procedures. Operates, troubleshoots and maintains currency sorting...

Position Summary: Under general direction from the Cage Supervisor, safeguards the assets of the casino by executing monetary transactions for guests in an accurate, professional and courteous manner and in accordance with established policies, procedures and gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Records all cash coming into the cage area; maintains accurate inventory and balance of monies and chips received. Executes accurate monetary transactions for casino patrons in a prompt and courteous manner according to established policies, procedures and regulations. Operates front cage window, including but not limited to items such as cashing patron checks, purchasing and redeeming chips, and redeeming coupons and complimentary items for cash according to specified guidelines. Maintains accuracy of the...

Position Summary: Under general direction from the Cage Supervisor, safeguards the assets of the casino by executing monetary transactions for guests in an accurate, professional and courteous manner and in accordance with established policies, procedures and gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Records all cash coming into the cage area; maintains accurate inventory and balance of monies and chips received. Executes accurate monetary transactions for casino patrons in a prompt and courteous manner according to established policies, procedures and regulations. Operates front cage window, including but not limited to items such as cashing patron checks, purchasing and redeeming chips, and redeeming coupons and complimentary items for cash according to specified guidelines. Maintains accuracy of the...