2 jobs found

Robert Half is seeking a Background Verification Administrator to join the customer service team. This is an ~6 month temporary remote position, however, to be eligible you must be located in either Central or Eastern Standard Time. The customer service team will partner closely with the Manager, Background Checks to solution customer service issues and continue to educate our branch partners on background check industry standards, processes and best practices. Background Verification Administrator Responsibilities Include: -Monitor and review BGC data via reporting, telephone calls, and CS inbox to identify areas of concern and work closely with field users to determine resolution or escalation as applicable. -Point of contact for internal and external clients on background check submission status, issues or questions related to regulatory compliance. -Leverage customer service reports to support all elements of background checks including development of new processes,...

Robert Half is seeking a Background Verification Administrator to join the customer service team. This is an ~6 month temporary remote position, however, to be eligible you must be located in Pacific Standard Time. The customer service team will partner closely with the Manager, Background Checks to solution customer service issues and continue to educate our branch partners on background check industry standards, processes and best practices. Background Verification Administrator Responsibilities Include: -Monitor and review BGC data via reporting, telephone calls, and CS inbox to identify areas of concern and work closely with field users to determine resolution or escalation as applicable. -Point of contact for internal and external clients on background check submission status, issues or questions related to regulatory compliance. -Leverage customer service reports to support all elements of background checks including development of new processes, training and program...