3 supervisor jobs found

Position Summary ​ The Guest Services Representative 2 provides advanced back-office case management support, serving as a subject matter expert and key problem solver for complex guest concerns. This role is responsible for researching and resolving issues, proactively communicating outcomes and next steps, and ensuring a seamless and positive guest experience through effective issue resolution and customer support. Position Description Essential Duties and Responsibilities include the following.  Other duties may be assigned.  Serve as a Guest Advocate by collaborating with internal and external partners to understand guest requests and ensure swift resolution of issues. Take ownership of escalated guest concerns and ensure all issues are fully resolved. Research guest accounts and interactions to identify knowledge gaps, process opportunities, and root causes. Capture accurate and detailed notes to summarize guest interactions and account activity. Address guest...

Position Summary ​ The Process Improvement Coordinator supports the identification, planning, and execution of process improvement initiatives within the Guest Services department. This role assists in coordinating cross-functional and cross-market projects, collaborating closely with leadership to develop and implement action plans that align resources, training, and timelines to drive operational efficiency and continuous improvement. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Audit internal processes and assist leadership in identifying process improvement opportunities. Research issues and assist in evaluating and defining project requirements, scope, and objectives. Provide support and coordination throughout all phases of project life cycles, including User Acceptance Testing (UAT) for technology updates. Act as the IT liaison by helping prioritize the IT roadmap and completing UAT for key...

Position Summary ​ The E-Commerce Lifecycle Coordinator sits on the E-Commerce team and focuses on understanding customer needs to improve the digital experience. Primary responsibilities include overseeing the email production pipeline, ensuring product information accuracy, and supporting customer engagement channels. Beyond these core responsibilities, the role will contribute to broader e-commerce initiatives, including A/B testing, SEO, business automation, and site functionality. The role interfaces with web development, data science, guest services, retail, and merchandising teams. It is highly collaborative and blends creativity, technology, and customer-centric thinking to drive engagement and conversion. Strong project management and communication skills are essential, and while furniture industry experience isn’t required, curiosity and a desire to learn are key. Position Description Essential Duties and Responsibilities include the following.  Other duties may...