9 supervisor jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks. 2.    Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints. 3.    Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains security and accountability of enterprise funds and Tribal assets within designated cages. Ensures document accuracy, investigates overage/shortage errors, makes corrections, and completes discrepancy reports for Cage Operations Management. 2.    Verifies various types of payouts and supervises hourly team members to ensure policy and procedural compliance. Communicates policy changes, enforces Gaming regulations, conducts uniform inspections, attends required Title 31 training, and maintains Title 31 compliance. 3.    Provides excellent customer service and maintains professionalism when interacting with guests, coworkers, management, and Tribal citizens. Promotes a positive work environment with open communication and responds to initial customer concerns. 4.    Coordinates with outside vendors for maintenance of enterprise-owned machinery and equipment. Operates all computer-related equipment and a ten-key adding...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Opens slot machines, pulls hot boxes, replaces with cold box, and secures doors of slot machine. Places all hot boxes in secured cages. Reports any machine errors or issues to Drop & Count Supervisor and/or Slot Tech. Delivers cart to Count Room once all box counts are verified by a Drop & Count Supervisor. 2.    Is responsible for accurately preparing and processing of high-volume gaming machine currency and tickets, Table Games Chips and currency, and Ticket Redemption Unit currency and tickets. Places cold boxes at all slot machines in designated zones. 3.    Prepares cages and verifies cold box count before the slot drop. Places cages on the slot floor in the predesignated zones set by accounting for the current day. Places cold boxes at all slot machines in designated zones. Operates currency counters, computers and assigned software.  Complies with operational procedures, processes and all regulations.  Signs all...

Essential Duties & Responsibilitie s 1. Serves as a primary point of contact for visitors and callers to Human Resources, delivering one-and-done service to team members. Provides accurate information, guidance and support on routine HR matters. Demonstrates versatility in supporting a wide range of HR functions, including benefits, leave administration, recognition programs, recruiting, and Human Capital Management (HCM). 2. Administers HR programs (i.e. Unemployment Insurance (UI) claims, employment verification, tuition reimbursement, team member recognition, I-9 recertification and compliance audits), and other key initiatives. Ensure program documentation and Standard Operating Procedures (SOPs) are consistently maintained and updated. Conducts process reviews and makes recommendations to enhance efficiency and streamline operation processes. 3. Monitor and document visitor and caller interactions within the case management system to ensure accurate tracking of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Adheres to Table Games policies, procedures, and internal controls.  Exchanges currency for gaming chips.  Ensures all wagers are within the minimum and maximum table limits.  Ensures all bets are placed in a proper manner before cards are dealt.  Shuffles and deals cards in an efficient and proper manner.  Handles chips with accuracy and speed.  Displays all hands in a clear and easily readable manner.  Pays winning bets and collects losing bets.  Ensures the security and integrity of the game.  Verifies currency and announces amounts of $20 or more before placing bills in the drop box.  Calls for service or rulings as needed. 2.    Provides guests with a pleasant gaming experience by greeting, and behaving in a professional, friendly, and courteous manner.  Explains and interprets the rules of the games to patrons. 3.    Verifies and deposits game-related paperwork in the drop box.  Passes on game-related information to the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads investigative efforts related to employee and labor relations matters, including grievances, compliance concerns, and reports received through whistleblower hotlines or direct HR channels. Serve as a key employee relations partner, engaging HR leadership when necessary to ensure effective use of internal and external resources. Conducts thorough investigations, prepares detailed documentation and case summaries, and provides recommendations to managers and supervisors on a range of workplace issues, including conflict resolution, performance management, corrective actions, grievances, progressive discipline, and terminations. Ensures fair, consistent, and compliant outcomes aligned with applicable law and enterprise policies. 2.    Provides advice and guidance to department leaders on employment best practices, company policies, and employment laws. Responds to employee concerns and allegations of misconduct, including...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Collaborate with various departments as a neutral agent to efficiently resolve guest concerns, fostering a seamless and memorable visit. Enhance the guest experience by maintaining a heightened awareness of the casino floor, actively monitoring service delivery, and ensuring alignment with Yaamavá’ Service Standards. Leads the Customer Experience support team focusing on enhancing the guest experience. Responsible for their professional development, effective performance and mentorship.   2. Maintains a comprehensive understanding of departmental operations and leadership objectives to drive effective decision making with a resolution-oriented approach. Respond proficiently to emergency situations, coordinating with external and regulatory agencies and handling patron exclusions. Ensure compliance with internal controls and HR policies to support team member incidents, including suspensions, fostering a fair and structured work...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads the strategic development, revision, and governance of Gaming Commission Regulations in collaboration with key Tribal stakeholders and regulatory partners. Ensures all regulatory frameworks are robust, forward-looking, and fully compliant with applicable laws, while aligning with the Commission’s long-term regulatory vision and operational priorities. 2.    Oversees the SMTGC in monitoring, interpreting, and communicating legislative and regulatory developments, while leading strategic evaluation of emerging regulatory issues and innovations. Advises senior leadership on the implications of evolving laws and technologies, including mobile Class II gaming, online and in-house sports betting, and other Tribal Gaming advancements, to ensure proactive compliance and future readiness. 3.    Directs the development of high-level regulatory research reports, policy analyses, and executive briefing materials on behalf of the Gaming...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures high-quality, error-free incident processing within the Risk Management Information System (RMIS). Receives, reviews, and enters incident data daily; creates and distributes reports; and provides accurate, professional, and timely responses to internal and external stakeholders regarding incident status and related inquiries. 2.    Identifies, tracks, and maintains complex process data related to risk, safety, environmental, and reliability concerns, and recommends corrective actions as appropriate. Maintains current knowledge of organizational policies, procedures, and applicable regulations governing departmental operations, and processes all documentation in accordance with established standards. 3.    Supports incident data analysis by preparing reports, identifying trends, and monitoring incident rates. Compiles and organizes data for executive-level presentations, reports, and other business materials. 4.    Tracks and...