26 operations jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Exchanges currency, coin, chips and monetary instruments.  Completes necessary paperwork as outlined in the policies and procedures. Completes tip pool allocations in Casino Cash Trac (CCT). Complies with all IRS requirements for payout.   2.    Services Cash Recyclers to ensure availability for team member use.  Maintains inventory of currency, coupons, and monetary instruments held in the cage.  Monitors money for counterfeit currency, coins, fraudulent identification, and monetary instruments. Services CDUs to ensure availability for guest use.  Services ATMs to ensure availability for guest and team member use. Maintains security of cage carts.    3.    Handles guest claims and reports to leadership, when applicable.  Serves as a proactive team member in the Cage Operations department, by providing prompt, friendly service to both internal and external guests.   4.    Ensures compliance with Tribal standards, State of California...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains security and accountability of enterprise funds and Tribal assets within designated cages. Ensures document accuracy, investigates overage/shortage errors, makes corrections, and completes discrepancy reports for Cage Operations Management. 2.    Verifies various types of payouts and supervises hourly team members to ensure policy and procedural compliance. Communicates policy changes, enforces Gaming regulations, conducts uniform inspections, attends required Title 31 training, and maintains Title 31 compliance. 3.    Provides excellent customer service and maintains professionalism when interacting with guests, coworkers, management, and Tribal citizens. Promotes a positive work environment with open communication and responds to initial customer concerns. 4.    Coordinates with outside vendors for maintenance of enterprise-owned machinery and equipment. Operates all computer-related equipment and a ten-key adding...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Completes electronic and mechanical repairs; responds to floor calls and completes multi-function kiosk customer claims.  Rebuilds, repairs and replaces multi-function kiosk hardware and software components.  Performs repairs of all electrical and mechanical components of required equipment.  Responsible for software updates and makes adjustments to internal settings on multi-function kiosks.  2. Responsible for reading and generating reports pertaining to Gaming Commission regulations.  Ensures internal controls are adhered to on multi-function kiosks and follows notification protocol to access ports and software. Complies with Cage Operations internal controls, enterprise and Departmental policies and procedures.  Investigates and generates reports on the malfunction of kiosks.  Summarizes results of the investigations and technical actions taken on overage/shortage caused by malfunction.  Maintains security and accountability of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures accuracy of coin, chip, slot machine, credit card and cash handling transactions.  Presents a well-groomed appearance and approachable demeanor, and assures exceptional customer service to all patrons by communicating in a pleasant, friendly and professional matter at all times.  Processes Slot Jackpot wins; exchanges slot tickets, currency, coin, monetary instruments, coupons and prize agreements.  Prepares chip requests, verifies chip credits; issues and balances chip runner banks.  Provides accurate payout transactions. 2.    Balances bank inventory at the end of the shift and reports any discrepancies to management.  Inspects and monitors money, examining for counterfeit currency, coins, fraudulent identification, credit cards and monetary instruments.  Maintains internal controls through immediate reports concerning shortages, errors or discrepancies.  Complies with all Gaming Commission Regulations (GCR) including; Bank...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Opens slot machines, pulls hot boxes, replaces with cold box, and secures doors of slot machine. Places all hot boxes in secured cages. Reports any machine errors or issues to Drop & Count Supervisor and/or Slot Tech. Delivers cart to Count Room once all box counts are verified by a Drop & Count Supervisor. 2.    Is responsible for accurately preparing and processing of high-volume gaming machine currency and tickets, Table Games Chips and currency, and Ticket Redemption Unit currency and tickets. Places cold boxes at all slot machines in designated zones. 3.    Prepares cages and verifies cold box count before the slot drop. Places cages on the slot floor in the predesignated zones set by accounting for the current day. Places cold boxes at all slot machines in designated zones. Operates currency counters, computers and assigned software.  Complies with operational procedures, processes and all regulations.  Signs all...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Supervises the operations of the games in their section. Monitors the games, players, and dealers to ensure maximum game protection. Ensures that all gaming policies, rules, and procedures are adhered to. Verifies and awards jackpots and other promotional winners. Accurately tracks the table drop and monitors player wins and table wins/losses. Corrects errors on the games and makes game-related decisions. Supervises the work of the team members under their authority and evaluates their performance. Assists with dealer rotations and breaks. 2.    Greets guests in a courteous and friendly manner. Ensures that all guests receive a high level of quality service. Explains and interprets the rules of the games to guests. Deals effectively with guest problems/complaints. 3.    Maintains the proper chip inventory for all tables and determines the need for fills/credits. Understands and adheres to all Title 31 procedures. Fills out various...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides advanced support across all Guest Services operations during assigned shifts by monitoring and ensuring service excellence, enrollment activity, and compliance adherence, ensuring departmental standards are consistently met. Serves as the senior on‑duty resource for operational decisions within established authority limits, offering guidance to team members and addressing matters and inquiries in real time. Supports leadership by identifying skill gaps, training needs, and high‑potential team members through daily observations and operational interactions. Provides task‑based coaching and on‑the‑job reinforcement to promote team development and operational consistency. 2. Assists with promotions and special events by coordinating operational components such as event preparation, team readiness, and procedural alignment. Provides staff with detailed event scripts and promotional information, and manages assigned event banking...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Manages the delivery and warehousing of Food & Beverage products from vendors and the Service Center for multiple venues, including the handling and transportation of single items that are rare and highly valued at $200,000 or more. Deliveries may also include internal and external customers.   2. Orders all beverage related items directly from vendors for the entirety of Yaamava’ Resort and Casino. Ensures all beverage items received are rotated, stored, and issued in accordance with the operational standards of first in, first out (FIFO). Ensures the proper change of all kegs, CO2, nitrogen tanks, as well as liquor bottles, for all venues.   3. Monitors inventory daily to ensure adequate supplies are consistently on hand to meet projected needs based on established average levels. Maintains consistently stocked levels and an accurate inventory with an average value of $1.5 to $2 Million dollars’ worth of product.   4. Conducts...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable.  Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers. 2.    Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck. 3.    Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures.  Maintains and balances a cash drawer with minimal variances. 4.    Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices. 5.    Is responsible for day-to-day tasks including but not limited to;...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for supporting the operations of Guest Services which includes product inventory control, equipment inventory control and maintenance, and department supplies. Support day-to-day operations of a 24/7 environment, which includes planning for promotional events. Work closely with leadership to ensure operational excellence with all department activities related to product and equipment placement and setup for promotional events, preventive maintenance schedules for equipment, and inventory control of all products, supplies, and equipment. 2.    Supports all aspects of promotional products in all redemption areas as well as take down, Activities include, unloading and loading trucks, restocking, end-of-day inventory counts, reporting, and tracking. Staging and installation of equipment which includes promotional kiosks, computers, card printers, etc. to support all promotional events and daily operations. Daily...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Services, stocks, and maintains the cleanliness of beverage self-serve stations, ensuring they are always well-organized and presentable. Fills beverage carts with coffee, sodas, juices, and other necessary condiments and supplies, making sure they are fully stocked and ready for use. Performs the setup, servicing, and breakdown of special functions, ensuring all beverage-related needs are met. 2. Maintains cleanliness, organization, and proper storage of portable bars and bar storage areas following proper procedures. Cleans bar light fixtures, ceiling tiles, and air vents as directed. Cleans inside of walk-ins to include floors, walls, ceilings, doors, and racks. Cleans out garbage cans using approved methods. 3. Escorts beverage vendors through authorized Back of House areas. 4. Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS: • High...

Essential Duties & Responsibilitie s 1. Serves as a primary point of contact for visitors and callers to Human Resources, delivering one-and-done service to team members. Provides accurate information, guidance and support on routine HR matters. Demonstrates versatility in supporting a wide range of HR functions, including benefits, leave administration, recognition programs, recruiting, and Human Capital Management (HCM). 2. Administers HR programs (i.e. Unemployment Insurance (UI) claims, employment verification, tuition reimbursement, team member recognition, I-9 recertification and compliance audits), and other key initiatives. Ensure program documentation and Standard Operating Procedures (SOPs) are consistently maintained and updated. Conducts process reviews and makes recommendations to enhance efficiency and streamline operation processes. 3. Monitor and document visitor and caller interactions within the case management system to ensure accurate tracking of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Promotes the use of the Club Serrano card to non-members and members on the gaming floor. Supports all department requests for guest assistance with Club Serrano membership. Assists all property departments with guest requests and communications when known high end players are on the casino floor. Enters customer data into casino player tracking systems as well as other software applications accurately and consistently. Responsible for collecting pertinent customer information, such as email, telephone, and physical address in accordance with the monthly email and telephone quotas set by leadership. Safeguards the confidential nature of guest, department, and enterprise data. Adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the enterprise and to guests. 2. Responsible for training and re-training team members with department practices, responsibilities, and compliance...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Is responsible for delivering exceptional, memorable service by engaging guests with enthusiasm and professionalism in adherence with Yaamava’ Service and Brand Standards. Initiates personalized service through thoughtful questions and attention to nonverbal cues. Maintains a detail oriented 'Everything Matters' approach. Acts as a brand ambassador, promoting venue and Casino offerings through energetic, effective communication. Provides prompt, courteous service using upselling techniques and a strong sense of urgency. 2.  Maintains a high degree of alcohol expertise, including the numerous types of spirits, beer, wine, and cocktails available, and the appropriate garnish and presentation standards. Is knowledgeable of all pricing and menu items, including but not limited to ingredients, allergens, preparation, and presentation to ensure all food and beverage offerings that the guest encounters are spectacular. Maintains a...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Collaborate with various departments as a neutral agent to efficiently resolve guest concerns, fostering a seamless and memorable visit. Enhance the guest experience by maintaining a heightened awareness of the casino floor, actively monitoring service delivery, and ensuring alignment with Yaamavá’ Service Standards. Leads the Customer Experience support team focusing on enhancing the guest experience. Responsible for their professional development, effective performance and mentorship.   2. Maintains a comprehensive understanding of departmental operations and leadership objectives to drive effective decision making with a resolution-oriented approach. Respond proficiently to emergency situations, coordinating with external and regulatory agencies and handling patron exclusions. Ensure compliance with internal controls and HR policies to support team member incidents, including suspensions, fostering a fair and structured work...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures high-quality, error-free incident processing within the Risk Management Information System (RMIS). Receives, reviews, and enters incident data daily; creates and distributes reports; and provides accurate, professional, and timely responses to internal and external stakeholders regarding incident status and related inquiries. 2.    Identifies, tracks, and maintains complex process data related to risk, safety, environmental, and reliability concerns, and recommends corrective actions as appropriate. Maintains current knowledge of organizational policies, procedures, and applicable regulations governing departmental operations, and processes all documentation in accordance with established standards. 3.    Supports incident data analysis by preparing reports, identifying trends, and monitoring incident rates. Compiles and organizes data for executive-level presentations, reports, and other business materials. 4.    Tracks and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensuresguest safety through observing and surveying the crowd at all times. Patrols entertainment venues to preserve order among guests and protect assets. Promotes positive public relations and strives to create an enjoyable atmosphere for all guests. Responds to requests for assistance and information in a helpful and courteous manner. 2.    Monitors dress code and checking guest’s identification to ensure they are age appropriate. Screens guests with metal detectors and conducts guests’ bag checks. 3.    Promotes and issues the Player’s Club card. 4.    Works to prevent and resolve altercations among guests.  Stops all inappropriate behavior immediately in a professional manner. 5.    Enforces capacity regulations and assists with entertainment venue counts. 6.    Assists with event set up and breakdown. 7.    Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events. 2.    Provides up-to-date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed. 3.    Promotes and issues Player’s Club cards. 4.    Assists all entertainment venue counts and line control. 5.    Assists with monitoring back of house areas and artist hospitality.  Participates with event set up and breakdown. 6.    Provides exceptional customer service by exceeding customer expectations and aiding in service improvements. 7.    Monitors and keeps work area clean and safe. 8.    Assists with artist if required to sell artist merchandise. 9.    Performs other duties as assigned to support the efficient operation of the department....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Serves as the subject matter expert for disability accommodation requests and leave programs to ensure alignment with applicable laws and enterprise policies and procedures. Updates Human Resources team members on applicable State and Federal changes related to any disability accommodation programs. 2.    Works closely with the enterprise third-party administrator in handling and processing all Leave of Absence related claims. Reviews documentation from the third-party administrator, team members, and medical providers to ensure its accuracy, completeness, and conformance to the workflow process prior to moving cases forward. Completes outbound leaves, extensions, and return-to-work actions in Workday on a timely basis. 3.    Maintains reasonable communication with team members on leave to facilitate a smooth return to work by relaying communication between team members and their leaders during leave within reason. Coordinates with...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Adheres to Table Games policies, procedures, and internal controls.  Exchanges currency for gaming chips.  Ensures all wagers are within the minimum and maximum table limits.  Ensures all bets are placed in a proper manner before cards are dealt.  Shuffles and deals cards in an efficient and proper manner.  Handles chips with accuracy and speed.  Displays all hands in a clear and easily readable manner.  Pays winning bets and collects losing bets.  Ensures the security and integrity of the game.  Verifies currency and announces amounts of $20 or more before placing bills in the drop box.  Calls for service or rulings as needed. 2.    Provides guests with a pleasant gaming experience by greeting, and behaving in a professional, friendly, and courteous manner.  Explains and interprets the rules of the games to patrons. 3.    Verifies and deposits game-related paperwork in the drop box.  Passes on game-related information to the...