6 lead program management jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Uses strategic “Segment-of-One” by proactively search for potential casino guests and qualified high-value players across various social media channels (Instagram, Facebook, TikTok, X, reddit, forums, etc.). Creates targeted outreach strategies tailored to each platform and demographic segment. Initiates conversations and establish rapport with prospective players through direct messages, comments, and community engagement. Develops and manages a robust pipeline of new player leads. Build a marketing approach to track activity and preferences of each premium guest, and then tailors offers and incentives that appeal directly to the interests of individuals. Meets or exceeds predetermined goals and measurable objectives established by the enterprise. Complies with and upholds enterprise expectations including policies, procedures, industry regulations, and department guidelines. 2.    Qualifies potential players based on gaming...

Essential Duties & Responsibilitie s 1. Serves as a primary point of contact for visitors and callers to Human Resources, delivering one-and-done service to team members. Provides accurate information, guidance and support on routine HR matters. Demonstrates versatility in supporting a wide range of HR functions, including benefits, leave administration, recognition programs, recruiting, and Human Capital Management (HCM). 2. Administers HR programs (i.e. Unemployment Insurance (UI) claims, employment verification, tuition reimbursement, team member recognition, I-9 recertification and compliance audits), and other key initiatives. Ensure program documentation and Standard Operating Procedures (SOPs) are consistently maintained and updated. Conducts process reviews and makes recommendations to enhance efficiency and streamline operation processes. 3. Monitor and document visitor and caller interactions within the case management system to ensure accurate tracking of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Manages the delivery and warehousing of Food & Beverage products from vendors and the Service Center for multiple venues, including the handling and transportation of single items that are rare and highly valued at $200,000 or more. Deliveries may also include internal and external customers.   2. Orders all beverage related items directly from vendors for the entirety of Yaamava’ Resort and Casino. Ensures all beverage items received are rotated, stored, and issued in accordance with the operational standards of first in, first out (FIFO). Ensures the proper change of all kegs, CO2, nitrogen tanks, as well as liquor bottles, for all venues.   3. Monitors inventory daily to ensure adequate supplies are consistently on hand to meet projected needs based on established average levels. Maintains consistently stocked levels and an accurate inventory with an average value of $1.5 to $2 Million dollars’ worth of product.   4. Conducts...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads investigative efforts related to employee and labor relations matters, including grievances, compliance concerns, and reports received through whistleblower hotlines or direct HR channels. Serve as a key employee relations partner, engaging HR leadership when necessary to ensure effective use of internal and external resources. Conducts thorough investigations, prepares detailed documentation and case summaries, and provides recommendations to managers and supervisors on a range of workplace issues, including conflict resolution, performance management, corrective actions, grievances, progressive discipline, and terminations. Ensures fair, consistent, and compliant outcomes aligned with applicable law and enterprise policies. 2.    Provides advice and guidance to department leaders on employment best practices, company policies, and employment laws. Responds to employee concerns and allegations of misconduct, including...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Maintains security and accountability of enterprise funds and Tribal assets within designated cages. Ensures document accuracy, investigates overage/shortage errors, makes corrections, and completes discrepancy reports for Cage Operations Management. 2.    Verifies various types of payouts and supervises hourly team members to ensure policy and procedural compliance. Communicates policy changes, enforces Gaming regulations, conducts uniform inspections, attends required Title 31 training, and maintains Title 31 compliance. 3.    Provides excellent customer service and maintains professionalism when interacting with guests, coworkers, management, and Tribal citizens. Promotes a positive work environment with open communication and responds to initial customer concerns. 4.    Coordinates with outside vendors for maintenance of enterprise-owned machinery and equipment. Operates all computer-related equipment and a ten-key adding...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Collaborate with various departments as a neutral agent to efficiently resolve guest concerns, fostering a seamless and memorable visit. Enhance the guest experience by maintaining a heightened awareness of the casino floor, actively monitoring service delivery, and ensuring alignment with Yaamavá’ Service Standards. Leads the Customer Experience support team focusing on enhancing the guest experience. Responsible for their professional development, effective performance and mentorship.   2. Maintains a comprehensive understanding of departmental operations and leadership objectives to drive effective decision making with a resolution-oriented approach. Respond proficiently to emergency situations, coordinating with external and regulatory agencies and handling patron exclusions. Ensure compliance with internal controls and HR policies to support team member incidents, including suspensions, fostering a fair and structured work...