4 operations manager ca jobs found in Friant

Position Summary: Under general direction from the Pit Manager, oversees the table games dealers in all available table games.   Ensures table games operate in accordance with applicable laws, regulations, policies and procedures and functions are executed in a prompt, professional and courteous manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Oversees table games dealers and improves staff effectiveness by counseling, training and recommending disciplinary action for employees; planning, delegating, monitoring, and appraising job tasks and results in a timely manner. Observes and analyzes the integrity of all table games activity; mediates and solves problems for guests and employees. Adheres to policies and procedures when opening or closing games. Implements and participates in staff development and training programs....

Under general direction from the Call Center Operator, accepts incoming calls to the casino in a prompt, courteous, and professional manner; provides information to the caller or directs the call to the appropriate destination.  This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Follow AAA 4 Diamond standards on phone etiquette. Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable. Provides information regarding hours, events and promotions to the general public. Maintains an accurate call log. Projects a friendly and professional image to the customer. Maintains files of correspondence, records and other materials with minimal supervision. Maintains and...

Position Summary: Under general direction from the Players Club Supervisor, responsible for promoting a positive customer experience by educating guests on the benefits of the Players Club in a prompt, professional and courteous manner. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Provide exceptional guest service while building loyalty to Table Mountain Casino Player’s Club.  Greets guests in a prompt, professional and courteous manner offering assistance, instruction, and advice on various types of slot machines. Greets guests with a smile and uses the guest’s name whenever possible. Explains benefits and advantages of the Players Club program; responds to guest questions. Redeems customer’s points for rewards and gifts according to established program guidelines; assists guests with promotional offers received via direct...

Position Summary: Under general direction from the Cage Supervisor, safeguards the assets of the casino by executing monetary transactions for guests in an accurate, professional and courteous manner and in accordance with established policies, procedures and gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. Essential Duties & Responsibilities: Records all cash coming into the cage area; maintains accurate inventory and balance of monies and chips received. Executes accurate monetary transactions for casino patrons in a prompt and courteous manner according to established policies, procedures and regulations. Operates front cage window, including but not limited to items such as cashing patron checks, purchasing and redeeming chips, and redeeming coupons and complimentary items for cash according to specified guidelines. Maintains accuracy of the chip bank...