2 desktop support technician jobs found

Delta Solutions and Strategies Bowhead is seeking a Mid-Level Client Systems Support Specialist to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards. • Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support •...

Basic Function Under the direction of an assigned supervisor, perform a variety of technical duties to troubleshoot, repair and optimize the college’s information technology systems and applications; These systems include the data and voice networks, servers, workstations, printers, software and applications used by college employees and students; provide technical leadership for streamlining the support and delivery of technology services at the college; work collaboratively with district wide IT resources in support of core standardized services such as networks, servers, voice, storage, power management, security and applications. DISTINGUISHING CHARACTERISTICS The Systems Support Specialist II is distinguished from the I by a focus on servicing a broader and more complex range of equipment, systems and applications, providing lead direction and working with campus users and IT department staff to adapt and improve technology services. Representative Duties Perform...