2 telecommunications jobs found

Call Center Manager The Call Center Manager manages the day-to-day operations of the telephone call center, monitoring agent activities and queue status to adjust staffing. They direct employees as necessary to provide excellent Customer Service. They also ensure quality assurance on customer focus and booking accuracy metrics, maintaining and exceeding the goal of 90% in each. This position is located in San Jose, CA. Transdev is proud to offer: Competitive compensation package of minimum $100,000 – maximum $110,000 Benefits include: Vacation: minimum of two (2) weeks Sick days: 5 days Holidays: 12 days; 8 standard and 4 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, and voluntary long-term disability. Responsibilities: Oversees all aspects of the Call Processing Unit. Ensures Call Processing Unit contractual requirements are met or exceeded. Review, revise, and implement policies...

Transdev in San Rafael, CA, is hiring a Call Center Manager. The Call Center Manager (CCM) provides direct supervision and leadership to the call center unit. The CCM oversees information and intake, trip reservations, customer service foand r all Marin Access programs and services. The CCM manages the performance of the call center staff through effective training, continuing education, monitoring, and coaching/counseling according to the principles of Transdev Operations Management while utilizing contractual, company, and industry best-practice key performance indicators. The Call Center department is comprised of travel navigation and trip booking functions. The CCM is responsible for achieving and maintaining departmental quality standards. Transdev is proud to offer: Competitive compensation package of minimum $64,000 – maximum $79,000 / Exempt Benefits include: Vacation: One (1) week during the first year of employment, up to four (4) weeks per year after ten...