3 jobs found

Summary As a  Data Entry Clerk - Roseville at Gainwell, you support the business process services team in delivering efficient and effective outsourced processes and services within a specific industry and functional area to meet objectives and quality standards for clients. Demonstrates business knowledge and skills developed through formal job-related training or work experience. Works within established procedures with a moderate degree of supervision. Identifies issues and all contributing factors in straightforward situations, assesses each using standard procedures, and makes sound decisions. Your role in the mission Work within the Data Correction Team performing a variety of tasks including (but not limited to) data capture, data correction, verifying data for accuracy and being proficient in all keying programs. Complies with contract requirements, business unit rules and related legal regulations Meet established...

Summary As a  Bilingual Call Center Representative - Greater Sacramento - Remote  at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position. Your role in our mission Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel. Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of...

Summary   Your role in our mission Essential Job Functions Analyzes more complex inquiries through use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed. Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or in very limited cases escalates to a higher level if needed. Initiates, researches and develops content to contribute to a shared knowledge database to facilitate response consistency and to document more complex issue resolution. Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries. Assists less experienced staff in developing appropriate responses. Ensures management awareness of problems that are severe, repetitive or that exceed performance or service level targets. Conducts quality review of...