17 admin clerical jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensuresguest safety through observing and surveying the crowd at all times. Patrols entertainment venues to preserve order among guests and protect assets. Promotes positive public relations and strives to create an enjoyable atmosphere for all guests. Responds to requests for assistance and information in a helpful and courteous manner. 2.    Monitors dress code and checking guest’s identification to ensure they are age appropriate. Screens guests with metal detectors and conducts guests’ bag checks. 3.    Promotes and issues the Player’s Club card. 4.    Works to prevent and resolve altercations among guests.  Stops all inappropriate behavior immediately in a professional manner. 5.    Enforces capacity regulations and assists with entertainment venue counts. 6.    Assists with event set up and breakdown. 7.    Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Responsible for the inventory and tracking of all equipment and assets assigned to the Department of Guest Services on the floor, booth, offices, and basement areas. This may include documenting equipment information using Microsoft Teams and utilizing available inventory systems.   2.  Monitors all equipment regularly to ensure they are working properly, including oversight for supplies. This may include replenishing printer paper, replacing ink cartridges, troubleshooting equipment errors, and escalating equipment that is not functional.   3.  Maintains the performance of the equipment on the floor by following up on equipment maintenance, creating schedules for preventative maintenance, and communicating effectively with the IT department on the equipment issues and regulatory departments regarding equipment placement and safety.   4.  Works independently on projects to create and implement new strategies that will help with the...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events. 2.    Provides up-to-date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed. 3.    Promotes and issues Player’s Club cards. 4.    Assists all entertainment venue counts and line control. 5.    Assists with monitoring back of house areas and artist hospitality.  Participates with event set up and breakdown. 6.    Provides exceptional customer service by exceeding customer expectations and aiding in service improvements. 7.    Monitors and keeps work area clean and safe. 8.    Assists with artist if required to sell artist merchandise. 9.    Performs other duties as assigned to support the efficient operation of the department....

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Serves as the subject matter expert for disability accommodation requests and leave programs to ensure alignment with applicable laws and enterprise policies and procedures. Updates Human Resources team members on applicable State and Federal changes related to any disability accommodation programs. 2.    Works closely with the enterprise third-party administrator in handling and processing all Leave of Absence related claims. Reviews documentation from the third-party administrator, team members, and medical providers to ensure its accuracy, completeness, and conformance to the workflow process prior to moving cases forward. Completes outbound leaves, extensions, and return-to-work actions in Workday on a timely basis. 3.    Maintains reasonable communication with team members on leave to facilitate a smooth return to work by relaying communication between team members and their leaders during leave within reason. Coordinates with...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provides advanced support across all Guest Services operations during assigned shifts by monitoring and ensuring service excellence, enrollment activity, and compliance adherence, ensuring departmental standards are consistently met. Serves as the senior on‑duty resource for operational decisions within established authority limits, offering guidance to team members and addressing matters and inquiries in real time. Supports leadership by identifying skill gaps, training needs, and high‑potential team members through daily observations and operational interactions. Provides task‑based coaching and on‑the‑job reinforcement to promote team development and operational consistency. 2. Assists with promotions and special events by coordinating operational components such as event preparation, team readiness, and procedural alignment. Provides staff with detailed event scripts and promotional information, and manages assigned event banking...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Manages the delivery and warehousing of Food & Beverage products from vendors and the Service Center for multiple venues, including the handling and transportation of single items that are rare and highly valued at $200,000 or more. Deliveries may also include internal and external customers.   2. Orders all beverage related items directly from vendors for the entirety of Yaamava’ Resort and Casino. Ensures all beverage items received are rotated, stored, and issued in accordance with the operational standards of first in, first out (FIFO). Ensures the proper change of all kegs, CO2, nitrogen tanks, as well as liquor bottles, for all venues.   3. Monitors inventory daily to ensure adequate supplies are consistently on hand to meet projected needs based on established average levels. Maintains consistently stocked levels and an accurate inventory with an average value of $1.5 to $2 Million dollars’ worth of product.   4. Conducts...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Welcomes guests at the Pool Check-in station, provides exceptional best in class guest service that makes them feel comfortable.  Pool services include but are limited to; providing our guest with water service, towels, spritzing and assists with the use of equipment, pool facilities, and guest lockers. 2.    Provides accurate information to guests in a courteous manner; filling all reasonable guest requests while anticipating their needs and accommodations around the pool deck. 3.    Performs and accurately records retail transactions including cash, credit card, earned rewards and comps through point of sale system using proper procedures.  Maintains and balances a cash drawer with minimal variances. 4.    Removes soiled towels and resets presentation with clean towels consistently using the utmost best in class safety, sanitation and cleanliness practices. 5.    Is responsible for day-to-day tasks including but not limited to;...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for supporting the operations of Guest Services which includes product inventory control, equipment inventory control and maintenance, and department supplies. Support day-to-day operations of a 24/7 environment, which includes planning for promotional events. Work closely with leadership to ensure operational excellence with all department activities related to product and equipment placement and setup for promotional events, preventive maintenance schedules for equipment, and inventory control of all products, supplies, and equipment. 2.    Supports all aspects of promotional products in all redemption areas as well as take down, Activities include, unloading and loading trucks, restocking, end-of-day inventory counts, reporting, and tracking. Staging and installation of equipment which includes promotional kiosks, computers, card printers, etc. to support all promotional events and daily operations. Daily...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Is responsible for promoting and encouraging Club Card membership and Club Card usage, which includes systematically issuing and replacing Club Cards, maintaining Club Card accounts, and handling various related transactions associated with Club Card memberships.  Participates in observation of suspicious activity throughout Casino and follows required procedures for completing Title 31 Report forms 2.    Assists with promotions and special events, which may include distribution and setup of promotional gift giveaways and monetary gift giveaways such as gift cards.  Promotional setup and distributions include, lifting of up to 25lbs. and opening and unpacking boxes.  Monetary promotional events include handling of large sums; including verifications, counting, and balancing processes.   3.    Is responsible for Club Card membership sign-ups and reprints throughout Casino floor.  Responsible for picking up trash, pushing in chairs,...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Services, stocks, and maintains the cleanliness of beverage self-serve stations, ensuring they are always well-organized and presentable. Fills beverage carts with coffee, sodas, juices, and other necessary condiments and supplies, making sure they are fully stocked and ready for use. Performs the setup, servicing, and breakdown of special functions, ensuring all beverage-related needs are met. 2. Maintains cleanliness, organization, and proper storage of portable bars and bar storage areas following proper procedures. Cleans bar light fixtures, ceiling tiles, and air vents as directed. Cleans inside of walk-ins to include floors, walls, ceilings, doors, and racks. Cleans out garbage cans using approved methods. 3. Escorts beverage vendors through authorized Back of House areas. 4. Performs other duties as assigned to support the efficient operation of the department. Qualifications EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS: • High...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Initiates and responds to in-person and phone contact with patrons to ensure all reservations for hotels, special events and entertainment are completed promptly and efficiently.  Suggests experiences and books reservations as it pertains to guest entertainment, hotel stays and other services.  Assists guests with booking changes and inquiries regarding reservations.  Enters and manages all VIP arrivals; communicates to designated personnel for escort and delivery of amenities.  Ensures guest information is updated and accurate at all times; verifies addresses, phone numbers, guest profiles and preferences. Communicates effectively to guests in high call volume setting.  Coordinates travel for patrons to off-site events and activities.  Safeguards confidential nature of guest, Department and enterprise data; adheres to all policies and procedures set forth by Casino and Tribal Gaming regulations to minimize risk to enterprise and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Responsible for providing professional and exceptional personalized service while ensuring all VIP preferences are anticipated and met promptly and efficiently.  Maintains complete knowledge of all property venues and offsite sponsored venues/services/hours of operation and VIP experiences.  Maintains working knowledge of all promotions and special events in order to effectively navigate the guest experience. 2. Secures VIP reservations including, but not limited to, hotel, spa, exclusive events, dining, transportation, and amenities, as directed for VIP guests.  Assist Player Development and Hotel teams by sharing arrangements and confirmations for guests receiving complimentary services.  Works daily with sales and production teams to ensure successful coordination, marketing and financial performance of all events.  Responsible for daily pre-arrival planning and creating VIP telemarketing campaigns.  Assists in developing and...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Leads investigative efforts related to employee and labor relations matters, including grievances, compliance concerns, and reports received through whistleblower hotlines or direct HR channels. Serve as a key employee relations partner, engaging HR leadership when necessary to ensure effective use of internal and external resources. Conducts thorough investigations, prepares detailed documentation and case summaries, and provides recommendations to managers and supervisors on a range of workplace issues, including conflict resolution, performance management, corrective actions, grievances, progressive discipline, and terminations. Ensures fair, consistent, and compliant outcomes aligned with applicable law and enterprise policies. 2.    Provides advice and guidance to department leaders on employment best practices, company policies, and employment laws. Responds to employee concerns and allegations of misconduct, including...

Essential Duties & Responsibilitie s 1. Serves as a primary point of contact for visitors and callers to Human Resources, delivering one-and-done service to team members. Provides accurate information, guidance and support on routine HR matters. Demonstrates versatility in supporting a wide range of HR functions, including benefits, leave administration, recognition programs, recruiting, and Human Capital Management (HCM). 2. Administers HR programs (i.e. Unemployment Insurance (UI) claims, employment verification, tuition reimbursement, team member recognition, I-9 recertification and compliance audits), and other key initiatives. Ensure program documentation and Standard Operating Procedures (SOPs) are consistently maintained and updated. Conducts process reviews and makes recommendations to enhance efficiency and streamline operation processes. 3. Monitor and document visitor and caller interactions within the case management system to ensure accurate tracking of...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Promotes the use of the Club Serrano card to non-members and members on the gaming floor. Supports all department requests for guest assistance with Club Serrano membership. Assists all property departments with guest requests and communications when known high end players are on the casino floor. Enters customer data into casino player tracking systems as well as other software applications accurately and consistently. Responsible for collecting pertinent customer information, such as email, telephone, and physical address in accordance with the monthly email and telephone quotas set by leadership. Safeguards the confidential nature of guest, department, and enterprise data. Adheres to all policies and procedures set forth by the casino and Tribal Gaming regulations to minimize risk to the enterprise and to guests. 2. Responsible for training and re-training team members with department practices, responsibilities, and compliance...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.    Ensures high-quality, error-free incident processing within the Risk Management Information System (RMIS). Receives, reviews, and enters incident data daily; creates and distributes reports; and provides accurate, professional, and timely responses to internal and external stakeholders regarding incident status and related inquiries. 2.    Identifies, tracks, and maintains complex process data related to risk, safety, environmental, and reliability concerns, and recommends corrective actions as appropriate. Maintains current knowledge of organizational policies, procedures, and applicable regulations governing departmental operations, and processes all documentation in accordance with established standards. 3.    Supports incident data analysis by preparing reports, identifying trends, and monitoring incident rates. Compiles and organizes data for executive-level presentations, reports, and other business materials. 4.    Tracks and...

Under the direction of the Supervisor, Radio Systems, the Physical Security Technician I, is responsible for facilitating repairs, service and maintenance of various Department of Public Safety (DPS) managed programs and systems for all aspects of the Casino, Hotel and Tribal Government Access Control databases.     ESSENTIAL DUTIES AND RESPONSIBILITIES   1.  Responds to phone calls, emails, voicemail, verbal requests and work orders.  Issues and tracks work orders; documenting all repairs, services and maintenance performed. Collaborate closely with vendors to ensure timely resolution of service issues. Manages vendor activities related to emergency repairs of all security systems, including after-hours system failures, troubleshooting hardware and equipment issues, and restoring systems to proper operating condition. 2.  Participate in the development, planning, and management of processes and practices for new security...