4 technician jobs found in Highland

ESSENTIAL DUTIES AND RESPONSIBILITIES 1.  Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service 2.  Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.   3.  Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues. 4.  Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution. 5.  Research solutions through...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Leads and directs high-priority complex projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors. 2. Mentors new and existing Business and Systems Analysts on systems, processes, and vendor management. 3. Designs and maintains agreed-upon service level agreements with the enterprise and vendors. 4. Maintains knowledge of system capabilities and their application to the specific needs of the enterprise. 5. Remains current with system enhancements and new products and how they apply to the enterprise . 6. Recommends changes to products and processes to improve how we conduct business. 7. Develops and administers application training programs to improve the knowledge and performance of systems. 8. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how to deliver services to the...

Essential Duties & Responsibilities 1. Provides timely responses to project scoping requests from government agencies and cultural/environmental firms regarding proposed federal, state, and local-level infrastructure development within Serrano ancestral territory.  Reviews and analyses project plans, environmental assessments, archeological data, geotechnical reports, ethnographic information, and historical data. Drafts and provides culturally appropriate project-specific mitigation measures, conditions of approval, and other relevant permit language. 2. Assists in the facilitation of tribal monitoring efforts, including regular tracking of active development projects and monitoring assignments. Provides updated lists of available monitors as needs arise. Prepares project-related data packages for monitor use. Ensures relevant project mitigation/conditions are being met. 3. Assists with internal projects geared toward improving the efficiency and organization of the CRM...

ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software. 2. Responds to team member requests and service tickets, troubleshoots, and escalates issues pertaining to production systems. 3. Participates in IT projects under the direction of operational leads and IT leadership while maintaining an organized, clean, and safe work environment throughout the enterprise. 4. Participates in asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities. 5. Configures and images laptops, desktops, and other endpoint devices with standard policies to comply with security baselines. 6. Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed. 7. Interfaces with 3rd party manufacturers to coordinate...